Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

38R and Passengers at bus shelter downtown

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand. Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
- < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
- $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service.

PDF icon Ridership Survey 2021: Executive Summary and Questionnaire

PDF icon Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
https://ift.tt/2KurEPZ

Comments

New top story from Time: ‘Medical Populism’ Has Defined the Philippines’ Response to COVID-19. That’s Why the Country Is Still Suffering

https://ift.tt/2SwLHIx Nurse Delta Santiago (not her real name) has reached the top of her field. She works at one of the Philippines’ top hospitals, frequented by billionaires and celebrities. But the 32-year-old can’t wait to leave. Santiago makes just $520 a month working 12-hour days and she’s desperate to land a job overseas. Because of the pandemic, the authorities have imposed restrictions on public transport, and Santiago’s 15-mile (24-kilometer) commute to work in the center of the capital Manila is a time-consuming ordeal. She wants to rent a room closer to her workplace, to cut down on the exhausting traveling, and to avoid the risk of bringing COVID-19 home to her family, but she can’t afford to. So, for the past eight months, she has been sleeping in a utility room at the hospital, just steps away from the plush, private medical suites where high-paying patients recline in relative comfort. [time-brightcove not-tgx=”true”] There, on a thin mattress spread betwe...

New top story from Time: No, the Vikings Did Not Discover America. Here’s Why That Myth is Problematic

https://ift.tt/3h1mI9B Who discovered America? The common-sense answer is that the continent was discovered by the remote ancestors of today’s Native Americans. Americans of European descent have traditionally phrased the question in terms of identifying the first Europeans to have crossed the Atlantic and visited what is now the United States. But who those Europeans were is not such a simple question—and, since the earliest days of American nationhood, its answer has been repeatedly used and misused for political purposes . Everybody, it seems, wants a piece of the discovery. The Irish claim centers on St Brendan, who in the sixth century is said to have sailed to America in his coracle. The Welsh claimant is Madog ab Owain Gwynedd, who is said to have landed in Mobile, Ala., in 1170. The Scottish claimant is Henry Sinclair, earl of Orkney, who is said to have reached Westford, Mass., in 1398. The English have never claimed first contact, but in the English colonies John Ca...

https://ift.tt/eA8V8J 2 साल बाद सुपरस्टार की पत्नी का खुलासा- बच्चे का चेहरा देखना भी नसीब नहीं हुआ, रोज रात खूब रोती थी

करण पटेल और अंकिता भार्गव इंडस्ट्री के सबसे चर्चित और लोकप्रिय कपल में से हैं। करण और अंकिता लॅाकडाउन के दौरान सोशल मीडिया पर काफी एक्टिव हैं। बीता दो साल उनके लिए मुश्किल भरा रहा। जब दोनों ने अपने पहले बच्चे from टेलीविजन की खबरें | Television News in Hindi | TV Serials Update in Hindi – FilmiBeat Hindi http:/hindi.filmibeat.com/television/first-time-ankita-bhargava-share-her-miscarriage-story-said-karan-patel-cried-lot-090526.html?utm_source=/rss/filmibeat-hindi-television-fb.xml&utm_medium=23.11.231.156&utm_campaign=client-rss

New top story from Time: Trump Is Gone, But He’s Still Energizing The Resistance

https://ift.tt/3czAuOs This article is part of the The DC Brief, TIME’s politics newsletter. Sign up here to get stories like this sent to your inbox every weekday. Julia Larkin stood under the glass roof of the Javits Center well into the morning. As a Brooklyn Democrat, she had high expectations for what Election Day 2016 would bring for Hillary Clinton. But as evening turned into night and into sunrise, Larkin started to ask the question so many Clinton supporters did that day. “How the hell could Donald Trump win this?” Larkin recalls thinking. Well, it turned out, Trump could. It was close and came down to narrow margins in three Midwest states. But math is math, and it’s a stubborn thing. Rather than slink bank into the wings, Larkin and hundreds of thousands of activists like her shifted their roles. What emerged from the rage, tears and profanity of Clinton’s loss became collectively known as The Resistance , and it reshaped politics for the four years Trump u...

New top story from Time: A Conversation with Filmmaker Adam Curtis on Power, Technology and How Ideas Get Into People’s Heads

https://ift.tt/2NQRzcY The British filmmaker Adam Curtis may work for the BBC, a bastion of the British elite, but over a decades-long career, he has cemented himself as a cult favorite. He is best known as the pioneer of a radical and unique style of filmmaking, combining reels of unseen archive footage, evocative music, and winding narratives to tell sweeping stories of 20th and 21st century history that challenge the conventional wisdom. “I’ve never thought of myself as a documentary maker,” he says. “I’m a journalist.” On Feb. 11, Curtis dropped his latest epic: Can’t Get You Out of My Head , an eight hour history of individualism, split up over six episodes. Subtitled “An emotional history of the modern world,” the goal of the series, Curtis says, was to unpack how we came to live in a society designed around the individual, but where people increasingly feel anxious and uncertain. It’s a big question, and Curtis attempts to answer it by taking us on a winding journ...

New top story from Time: What to Know About COVID-19 Vaccines and Heart Conditions in Younger People

https://ift.tt/3xSoBLv On June 23, a group of scientists told the U.S. Centers for Disease Control and Prevention’s Advisory Committee on Immunization Practices that mRNA vaccines (those made by Pfizer-BioNTech and Moderna) have a “likely association” with heart risks for younger people. Understandably, that’s still generating a lot of attention. Here’s what you should know about COVID-19 vaccines and heart problems. The heart issues in question are called myocarditis and pericarditis Those refer, respectively, to inflammation of the heart and the lining around it. While they sound scary, both tend to clear up on their own or with minimal treatment, particularly if caught early. They can come with symptoms like chest pain, shortness of breath, fatigue and abnormal heart rhythms, and can be caused by viruses and bacteria. [time-brightcove not-tgx=”true”] They are a very rare vaccine side effect Since April, about 1,000 cases have been reported among people who got vaccin...

PM Modi interacts with beneficiaries of 'PM SVANidhi scheme to help street vendors https://ift.tt/3kzXChv

Prime Minister Narendra Modi interacts with beneficiaries of ''PM SVANidhi scheme'', which was launched in June to help poor street vendors hit by COVID-19 pandemic, from Uttar Pradesh today via video conferencing.

New top story from Time: As the U.S. Moves Toward Post-Pandemic Life, COVID-19 Is Still Devastating the World—Especially India

https://ift.tt/3dTLqY5 The pandemic won’t end for anyone until it ends for everyone. That sentiment has been repeated so many times, by so many people, it’s easy to forget it’s not just a cliche—particularly if you live in one of the wealthy countries, like the U.S. and Israel, that has made significant moves toward what feels like an end to the COVID-19 era. Israel, for example, has fully vaccinated more than half of its population and about 90% of its adults 50 and older are now immune to the virus—enough that the country is “busting loose” and “partying like it’s 2019,” as the Washington Post put it last week. The U.S. is a bit further behind , with nearly 30% of its population fully vaccinated, but the possibility of a post-pandemic reality is already coming into focus. While daily case counts remain high, they are far lower than they were even a few months ago—about 32,000 diagnoses were reported on April 25, compared to daily tallies well above 250,000 in January . De...

New top story from Time: It’s Not Just…The Strange Psychology of Zoom Holidays

https://ift.tt/33osNFY A version of this article was published in It’s Not Just You , a weekly newsletter by TIME Editor at Large, Susanna Schrobsdorff. Subscribe here to get your dose of small comforts. Well hello! I’m so glad you’re here. This week: The psychology of holiday Zooming, lessons from a recovering pessimist, and a moment of photographic wonder. 🌞 Think about Pluto–how it continues to exist as itself, as always, oblivious to human categories. No one else gets to define you or determine your worth. Be a planet despite what they may call you. — Maggie Smith Are You Mad At Me? Show of hands: Who began Thanksgiving by telling a group of beloved family and friends to mute themselves? The great flaw of video platforms like Zoom for non-work gatherings is that only one person (or one little box of people) can talk at a time. This means chaos for people like my people (because no one knows who’s responding to whom). Or authoritarianism (because ...

New top story from Time: Here’s Everything New on Netflix in April 2021—and What’s Leaving

https://ift.tt/31zoV3B Documentary lovers have plenty to peruse in titles coming to Netflix in April 2021, from Worn Stories , a series featuring the stories of people’s most meaningful items of clothing, to a new David Attenborough series, Life in Color With David Attenborough , that looks at the relationships different animals have to color. Fictional stories are also coming to the streaming service in April, including Thunder Force , which sees Melissa McCarthy and Octavia Spencer playing reunited childhood best friends in an action movie, the series Why Are You Like This , which follows three twenty-somethings in Melbourne, and the horror movie Things Seen & Heard , which delves into the dark secrets that emerge after a couple moves to a small town from Manhattan. Here’s what’s new on Netflix this month—and everything set to leave the streaming platform. Here are the Netflix originals coming in April 2021 Available April 1 Magical Andes : season 2 Pran...

My precise view

Search This Blog