Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

38R and Passengers at bus shelter downtown

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand. Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
- < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
- $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service.

PDF icon Ridership Survey 2021: Executive Summary and Questionnaire

PDF icon Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
https://ift.tt/2KurEPZ

Comments

UK returnee tests positive for COVID-19 in Tripura https://ift.tt/3rsk8Nf

A man who has recently returned from the United Kingdom has tested positive for COVID-19 in Tripura, but it is yet to be ascertained whether he has been infected by the mutant coronavirus strain, a senior official said on Saturday.

Coronavirus New Strain: 2 more UK returnees test positive for COVID-19 in Delhi; total 21 https://ift.tt/2UJBBSR

Two more persons who recently returned to Delhi from the UK, where a super-spreader strain of the coronavirus has been reported, were found to be COVID positive during a door-to-door contact-tracing and testing exercise, officials said on Saturday.

New top story from Time: Here’s What to Know About the ROC and Why Russia Can’t Compete At the Tokyo Olympics

https://ift.tt/3f2gPrp Those tuning into the Tokyo Olympics may have noticed that Russian athletes are competing under the flag of the ROC, or Russian Olympic Committee, rather than their native country. That’s because the 335 Russian athletes participating in this year’s Summer Games are considered “neutrals” due to the fact that Russia is currently banned from the Olympics. In 2019, the World Anti-Doping Agency banned Russia from all international sporting competitions, including the Olympics, for four years over a doping scandal. The punishment was cut in half to two years by the Court of Arbitration for Sport following a 2020 appeal and now ends in December 2022. But at this year’s Olympics, Russia still can’t be represented as a country. [time-brightcove not-tgx=”true”] This led to the creation of the ROC, a workaround for Russian athletes who have proven they weren’t connected to the doping scandal to still be able to compete in Tokyo. How does ROC work? While the...

Kerala: 26-year-old man taken into custody after 'suspicious' death of 51-year-old wife https://ift.tt/38z7bZd

Kerala police arrested a 28-year-old man after his 51-year-old wife was electrocuted near Karakkonam in Thiruvananthapuram district on Saturday. As per the police's statement, Sakha Kumari (51) had married Arun (28) around two months ago.

AUS vs IND, 2nd Test: Ajinkya Rahane's captaincy, bowlers shine as India emerge on top after eventful day 1 https://ift.tt/3rteQB8

Jasprit Bumrah's menace was matched by Ravichandran Ashwin's guile as an inspired India led by Ajinkya Rahane shot out Australia for a sub-par 195 to dominate the opening day of the second Test here on Saturday.

Black doctor dies of COVID-19 after racist treatment complaints https://ift.tt/3nR3RiK

A Black doctor who died battling COVID-19 complained of racist medical care in widely shared social media posts days before her death, prompting an Indiana hospital system to promise a “full external review" into her treatment.

Park, public complex in north Delhi named after former PM Vajpayee: Civic body https://ift.tt/3hiHZdo

A park and a public complex were named after former prime minister Atal Bihari Vajpayee on the occasion of his birth anniversary on Friday, the area's civic body said. A statue of the late veteran BJP leader was also installed at the complex in his honour, it said.

International Space Station spotted from THESE cities. Check details https://ift.tt/2WoQLxi

The International Space Station passed some 400 kilometers over Gujarat on Tuesday night, giving people, especially in Ahmedabad and Rajkot, a glimpse of the space technology marvel. The space station is the third brightest object in the sky after the sun and moon. from IndiaTV: Google News Feed https://ift.tt/3ftVvcy

FOX NEWS: Bride's father asks stepdad to help walk her down the aisle in sweet viral moment A selfless gesture by the father of a bride was shared on social media in a viral moment of him surprising the girl’s stepfather by asking him to help walk her to the altar.

Bride's father asks stepdad to help walk her down the aisle in sweet viral moment A selfless gesture by the father of a bride was shared on social media in a viral moment of him surprising the girl’s stepfather by asking him to help walk her to the altar. via FOX NEWS https://ift.tt/ZkQ1Rpt

India records 22,273 new COVID cases in 24 hours, tally at 1.01 cr; active cases drop to 2.81 lakh https://ift.tt/2KUwxIW

India on Saturday registered 22,273 new cases of Covid-19 and 251 deaths in a span of 24 hours, according to the Union Health Ministry. With over 22,000 fresh infections, the country's total tally has now surged to 10,169,118.

My precise view

Search This Blog