Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

38R and Passengers at bus shelter downtown

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand. Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
- < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
- $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service.

PDF icon Ridership Survey 2021: Executive Summary and Questionnaire

PDF icon Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
https://ift.tt/2KurEPZ

Comments

FOX NEWS: Man loses 120 pounds, becomes triathlete after wife dies: ‘I wanted something more’ Bill Bowden, 52, from Burbank, California, has lost about 120 pounds since 2019 and is participating in his first triathlon on Saturday.

Man loses 120 pounds, becomes triathlete after wife dies: ‘I wanted something more’ Bill Bowden, 52, from Burbank, California, has lost about 120 pounds since 2019 and is participating in his first triathlon on Saturday. via FOX NEWS https://ift.tt/3ERS6Bp

Dense fog blankets northern India; Delhi records minimum temperature at 8.8℃ https://ift.tt/3qQMTCi

Several parts in the north-India along with Delhi witnessed low visibility due to dense fog on Monday morning. According to India Meteorological Department (IMD), dense fog was seen at places over east UP and Bihar, isolated pockets over Chandigarh, sub-Himalayan West Bengal and Sikkim, Tripura, and north Odisha. While the moderate fog was witnessed at isolated pockets over Punjab, Haryana, Delhi, north Madhya Pradesh, West Uttar Pradesh, Assam, and Meghalaya at 5:30 am.

UK returnee tests positive for COVID-19 in Tripura https://ift.tt/3rsk8Nf

A man who has recently returned from the United Kingdom has tested positive for COVID-19 in Tripura, but it is yet to be ascertained whether he has been infected by the mutant coronavirus strain, a senior official said on Saturday.

Coronavirus New Strain: 2 more UK returnees test positive for COVID-19 in Delhi; total 21 https://ift.tt/2UJBBSR

Two more persons who recently returned to Delhi from the UK, where a super-spreader strain of the coronavirus has been reported, were found to be COVID positive during a door-to-door contact-tracing and testing exercise, officials said on Saturday.

WhatsApp treating Indian users differently matter of concern: Centre tells Delhi High Court https://ift.tt/3c9esSU

The Centre on Monday told the Delhi High Court that WhatsApp was treating Indian users differently from its European ones with regard to opting out of its new privacy policy, and this was a matter of concern for the government which is looking into it. The central government told the high court that it was also a matter of concern that Indian users were being "unilaterally" subjected to the change in the privacy policy by social networking platform WhatsApp.

Kerala: 26-year-old man taken into custody after 'suspicious' death of 51-year-old wife https://ift.tt/38z7bZd

Kerala police arrested a 28-year-old man after his 51-year-old wife was electrocuted near Karakkonam in Thiruvananthapuram district on Saturday. As per the police's statement, Sakha Kumari (51) had married Arun (28) around two months ago.

New top story from Time: The House of Flowers Is Proof That Telenovelas Are Changing—and So Is the Way We Watch Them

https://ift.tt/3gQbWTN Mexican director Manolo Caro didn’t think that his first series for Netflix, La Casa De Las Flores ( The House of Flowers ), would be a hit when it first appeared on the streaming service in August 2018. “But I was completely wrong,” he says of the dark comedy-drama that focuses on the lives, secrets and scandals of the wealthy de la Mora family in Mexico City. “[It] really changed my entire life.” The Spanish-language series ended up becoming a global phenomenon, going on to air its final of three seasons last year. Although Netflix does not release viewing figures for individual shows, The House of Flowers received much attention in Latin American and English-language media, and has been extensively analyzed by academics and experts . The distinctively slow speaking style of one of its main characters, Paulina de la Mora (played by Caro’s frequent collaborator Cecilia Su á rez), spawned a viral social media challenge and many memes in 2018. [t...

New top story from Time: Mexican President AMLO Says He Has COVID-19 as Cases in His Country Surge

https://ift.tt/2YaFX6t (MEXICO CITY) — Mexican President Andrés Manuel López Obrador said Sunday he has tested positive for COVID-19 and that the symptoms are mild. Mexico’s president, who has been criticized for his handling of his country’s pandemic, said on his official Twitter account that he is under medical treatment. “I regret to inform you that I am infected with COVID-19,” he tweeted. “The symptoms are mild but I am already under medical treatment. As always, I am optimistic. We will all move forward.” López Obrador, 67, has long been criticized for not setting an example of prevention in public. He has rarely been seen wearing a mask and continued to keep up a busy travel schedule taking commercial flights. Lamento informarles que estoy contagiado de COVID-19. Los síntomas son leves pero ya estoy en tratamiento médico. Como siempre, soy optimista. Saldremos adelante todos. Me representará la Dra. Olga Sánchez Cordero en las mañaneras para informar como lo ha...

AUS vs IND, 2nd Test: Ajinkya Rahane's captaincy, bowlers shine as India emerge on top after eventful day 1 https://ift.tt/3rteQB8

Jasprit Bumrah's menace was matched by Ravichandran Ashwin's guile as an inspired India led by Ajinkya Rahane shot out Australia for a sub-par 195 to dominate the opening day of the second Test here on Saturday.

New top story from Time: It’s More Than Just Rain and Snow. Climate Change Will Hit Air Travel in Surprising Ways

https://ift.tt/3vSCTdJ A version of this story first appeared in the Climate is Everything newsletter. If you’d like sign up to receive this free once-a-week email, click here . For those watching U.S. air travel spike as the COVID-19 pandemic fades, American Airlines’ recent announcement that it would trim its flight schedule may have come as a bit of a surprise. More and more people have been flying in recent months, and in response airlines have added flights to meet that demand, not taken them away. American cited several operational reasons for the adjustment, including labor shortages at vendors that resulted from quickly ramping up from pandemic level staffing levels, but unsurprisingly the one I want to focus on here is “unprecedented weather.” In an email, an American spokesperson told me recent bad weather at the airline’s hubs in Miami, Chicago and Detroit had disrupted operations. The company is also monitoring extreme heat in Phoenix and thunderstorms in Dalla...

My precise view

Search This Blog