Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

38R and Passengers at bus shelter downtown

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand. Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
- < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
- $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service.

PDF icon Ridership Survey 2021: Executive Summary and Questionnaire

PDF icon Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
https://ift.tt/2KurEPZ

Comments

FOX NEWS: Couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell.

Couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell. via FOX NEWS https://ift.tt/3ES5g0B

Will leave White House if Electoral College formalizes Joe Biden’s victory: Donald Trump https://ift.tt/3ldcYYR

President Donald Trump said on Thursday that he will leave the White House if the Electoral College formalizes President-Elect Joe Biden’s victory — even as he insisted such a decision would be a “mistake” — as he spent his Thanksgiving renewing baseless claims that “massive fraud” and crooked officials in battleground states caused his election defeat.

New top story from Time: Sophie, Grammy-Nominated Scottish Musician, Dies at 34

https://ift.tt/3cr4koH LONDON — Sophie, the Grammy-nominated Scottish disc jockey, producer and recording artist who had worked with the likes of Madonna and Charli XCX, has died following an accident in the Greek capital of Athens. She was 34. In a statement, U.K. label Transgressive said the musician, whose full name was Sophie Xeon, died in the early hours of Saturday morning. “Tragically, our beautiful Sophie passed away this morning after a terrible accident,” the statement said. “True to her spirituality she had climbed up to watch the full moon and accidentally slipped and fell.” A police spokesperson in Athens confirmed that Sophie slipped and fell from the balcony of an apartment where she was staying and no foul play was suspected in her death. The person spoke to The Associated Press on condition of anonymity because the investigation is still ongoing. Sophie, who was born in Glasgow, began releasing music in 2013 and was best known in the early part of her c...

MP: Three charred to death as vehicle catches fire after collision https://ift.tt/3kPiwsl

Three persons were charred to death when their four-wheeler caught fire after hitting a dumper in Dewas district of Madhya Pradesh early on Saturday, a police official said. The accident took place at Bhauransa on Bhopal-Indore highway, about 14 kms from the district headquarters, he said.

Delhi riots: Delhi police likely to release photos of 20 accused https://ift.tt/33ol9LY

The Delhi Police is likely to release photographs of 20 people accused in the Northeast Delhi riots which will put up at public places across the national capital, officials said on Thursday.

Will have safe, effective homemade vaccine in few months: Harsh Vardhan https://ift.tt/3lWYtJp

Stating that a clear picture on COVID-19 vaccine will emerge by the first few months of 2021, Union Health Minister Dr Harsh Vardhan said that by June-July, almost 30 crore people will get a scientifically approved, safe and efficacious vaccine, adding that experts are currently busy chalking out plans on how to roll out the distribution of the vaccine in the country.

British Airways attendant offers adult entertainment on flight, posts pictures; probe initiated https://ift.tt/37qtqQO

British Airways has begun investigations over a report of one of its stewardesses offering adult entertainment on flight. According to the report, the Heathrow-based stewardesses is selling her undergarments and indulges in sexual activities in between flights. Photos posted by the staff member on the social media suggests she uses those pictures to advertise about the services she provides. The pictures, reported by the Sun, show the flight attendant posing in her stockings.

New top story from Time: Police Tighten Congress Security in Era of Rising Threats

https://ift.tt/2MhpNpD WASHINGTON — The House’s chief law enforcement officer is tightening security for traveling lawmakers as Congress reassesses safety in an era when threats against members were surging even before Donald Trump’s supporters attacked the Capitol. Capitol Police officers will be stationed at Washington-area airports and the city’s Union Station train depot on busy travel days, the acting House sergeant at arms said in a memo obtained Friday. Timothy P. Blodgett said he’s set up an online portal so lawmakers can notify the agency about travel plans, and he urged them to coordinate trips with local police and airport officials and report suspicious activity to authorities. Capitol Police “will not be available for personal escorts,” said the email, sent late Thursday. “However, they will be in place to monitor as members move through the airport.” The steps underscored political divisions that grew increasingly acrid, even potentially dangerous, during T...

5-yr-old boy crushed to death after getting stuck in lift door in Dharavi https://ift.tt/3qddt8O

A five-year-old boy was crushed to death in his building’s lift in Dharavi on Saturday. The deceased has been identified as Mohammad Huzaifa Sarfaraz Shaikh. According to the police, the incident took place in the Cozy housing society at Cross Road in Dharavi at 12:43 pm. Huzaifa boarded the lift with his younger and elder sister from the ground floor to go to his fourthfloor apartment.

Twitter removes Sushil Modi's tweet featuring Lalu's phone number for violating rules https://ift.tt/39hkHCT

Senior BJP and former deputy chief minister Sushil Kumar Modi on Wednesday made a sensational claim alleging that fodder scam convict and RJD chief Lalu Prasad Yadav has been making phone calls to poach NDA MLAs from jail. In a tweet shared on Tuesday evening, Sushil claimed that Lalu was having access to mobile despite serving sentences in the multi-crore fodder scam. He even tweeted a mobile number and claimed that Yadav was making calls to members of the NDA party, to sway them to join the Mahagathbandhan government. However, a day later, the tweet has been removed by the micro-blogging site as it violates the rules of Twitter.

My precise view

Search This Blog