Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

38R and Passengers at bus shelter downtown

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand. Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
- < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
- $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service.

PDF icon Ridership Survey 2021: Executive Summary and Questionnaire

PDF icon Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
https://ift.tt/2KurEPZ

Comments

Gene Henderson: Honoring Muni’s First Black Division Manager

Gene Henderson: Honoring Muni’s First Black Division Manager By Jeremy Menzies In recognition of Black History Month, we bring you the story of Gene Henderson, the first Black man to become the head of a Muni bus division, Muni’s Kirkland Division. Henderson’s Background Gene Henderson was born in Houston, Texas, in 1916. He married his wife Naomi in 1939 and then served in the U.S. Army during World War II. Following the war, Gene and his family moved to San Francisco where he began his career at the San Francisco Municipal Railway. Early Career On February 1, 1946, Henderson was hired as a streetcar motorman out of Sutro Division, which was located on the corner of 32nd Ave. and Clement St. He was hired just five years after Muni’s first Black transit operator, Audley Cole, had successfully fought to integrate the carmen’s union in 1941. In his early days at Muni, Gene worked one of the three lines running out of Sutro Division from the Ferry Building to the Richmond District o...

New top story from Time: Schools Across the U.S. Are Already Switching Back to Remote Learning Amid COVID-19 Surge

https://ift.tt/3B8bWpt (ATLANTA) — A few weeks into the new school year, growing numbers of U.S. districts have halted in-person learning or switched to hybrid models because of rapidly mounting coronavirus infections. More than 80 school districts or charter networks have closed or delayed in-person classes for at least one entire school in more than a dozen states. Others have sent home whole grade levels or asked half their students to stay home on hybrid schedules. The setbacks in mostly small, rural districts that were among the first to return dampen hopes for a sustained, widespread return to classrooms after two years of schooling disrupted by the pandemic. [time-brightcove not-tgx=”true”] In Georgia, where in-person classes are on hold in more than 20 districts that started the school year without mask requirements, some superintendents say the virus appeared to be spreading in schools before they sent students home. “We just couldn’t manage it with that much sta...

Year-End Review of History Uncovered in 2021

Year-End Review of History Uncovered in 2021 By Jeremy Menzies As the year comes to an end, we are excited to present a selection of historic photos that were preserved in the SFMTA Photo Archive this year. Archive staff have been scanning and cataloguing archival Muni photos that date back 100+ years for over a decade now. Read more about our work in the 10 year milestone blog from 2018 . The images below are a set of richly colored slides, some of which were originally used in presentations by Muni staff in the 1970s. These photos have a wide range of subject matter from everyday street activity to scenic vistas, project documentation and important Muni milestones. A typical day in the life of a Muni Operator. This shot was taken near Market and 5th Streets in the early 1970s Here, customers board a 38 Geary bus painted for the 1976 Bicentennial in a striking red, white, and blue paint job. A rare snowfall is c...

New top story from Time: Finding New Optimism In Those Pandemic Babies

https://ift.tt/3fA0088 You are the sky. Everything else – it’s just the weather. Well hello! I’m so glad you’re here. A version of this article also appeared in the It’s Not Just You newsletter. Sign up here to receive a new edition every Sunday. As always, you can send comments to me at: Susanna@Time.com . ― Pema Chödrön A slew of beloved friends have been having babies lately. I’m embarrassingly emotional about their arrival, or even just the news that they’re on their way. Knowing that this new crop of young ones will uncover delight in this bruised world just as children always have is sustaining right now. [time-brightcove not-tgx=”true”] It’s been a fractious and scary year, but these pandemic babies will still laugh deliriously at the smallest of forgotten joys, like squeezing mashed potatoes through their fingers or...

New top story from Time: Arkansas Gov. Says He Won’t Support Donald Trump If He Runs in 2024

https://ift.tt/3smafQZ Arkansas Gov. Asa Hutchinson said Sunday he will not back Donald Trump if the former president runs for the White House in 2024, saying “it’s time” to move on to different voices in the Republican Party. “No, I wouldn’t,” Hutchinson said when asked on CNN’s “State of the Union” whether he would ever support Trump again. “He’s going to have a voice, as former presidents do. But there’s many voices in the party.” Trump “should not define our future. We have got to define it for ourself,” the Republican governor added. Hutchinson had said after the Jan. 6 riot at the U.S. Capitol, which led to Trump’s impeachment by the House, that he wanted Trump’s administration to end . But Hutchinson did not join calls for Trump to resign and said impeachment wasn’t a practical option. The Senate acquitted Trump of inciting the attack. Hutchinson’s interview aired days after his nephew, Arkansas state Sen. Jim Hendren, announced that he’s leaving the GOP , citing...

How to Pay for Parking at The City's New Multi-Space Paystations

How to Pay for Parking at The City's New Multi-Space Paystations By Pamela Johnson One of San Francisco's new paystations as the city moves away from its aging parking meters. How drivers pay for street parking in San Francisco continues to evolve. In March 2022, the San Francisco Municipal Transportation Agency (SFMTA) began the Citywide Parking Meter Replacement Project to replace San Francisco's aging 27,000 parking meters. Half of the parking meters will be replaced with new single-space meters and the other half with multi-space paystations that use a brand-new pay-by-license-plate system. The project is expected to be completed by the end of 2024. San Francisco uses paid parking to create curb availability in commercial districts and high-demand neighborhoods. When parking meters are in operation, drivers spend less time circling the block looking for a space. Less circling means less congestion and fewer greenhouse gas emissions. To help drivers use the new m...

Fulton Street Sees Transit and Safety Improvements

Fulton Street Sees Transit and Safety Improvements By Shalon Rogers A temporary transit bulb was recently installed at 8th Avenue and Fulton, reducing travel time for the 5 Fulton and 5R Fulton Rapid and making boarding safer. For those who ride the 5 Fulton or 5R Fulton Rapid in the Richmond District, you may have recently noticed something new about the bus stops on Fulton Street at 6th and 8th avenues. And perhaps you noticed that your bus ride seemed to go slightly faster or with less disruption. Two new temporary transit bulbs installed at 6th Avenue eastbound and 8th Avenue westbound bring safety and transit benefits to Fulton Street in advance of the planned construction of permanent bulbs and are part of the Fulton Street Safety and Transit Project . Six permanent transit bulbs between Arguello and 10th Avenue are ultimately planned, which will save time and improve reliability for riders on the 5 Fulton and 5R Fulton Rapid by reducing the time it takes for buses to pull...

New top story from Time: Reluctant Towns, Cities and States Are Being Dragged Into Court to Fix Sidewalks for People With Disabilities

https://ift.tt/3FFXXtZ From her Baltimore dining room, Susan Goodlaxson can see her neighbor gardening across the street. But while other neighbors stop to chat, Goodlaxson just watches from the window. She uses a wheelchair, and there isn’t a single curb ramp on her block. If the 66-year-old wanted to join, she’d have to jump her wheelchair down the 7.5-inch curb and risk a fall. Ditto if she wanted to wheel over to the library, a trip that would require riding in the street to avoid rampless curbs and broken sidewalks. “I don’t feel like it’s asking too much to be able to move your wheelchair around the city,” Goodlaxson says. [time-brightcove not-tgx=”true”] Federal law backs her up. Since 1990, the Americans with Disabilities Act (ADA) has required government entities to provide people with disabilities access to programs and services enjoyed by their nondisabled peers. That includes sidewalks and curb ramps that make it possible to safely cross the street. In Baltimo...

शुरू हुई टीवी इंडस्ट्री में शूटिंग, सेट पर आने से मना कर रहे एक्टर्स, लटका कसौटी और ये रिश्ता

टीवी इंडस्ट्री कोरोना वायरस के डर से जीना सीख चुकी है और अब सेट पर वापस लौटने को तैयार है। टीवी एक्टर्स को उनके नए शेड्यूल दिए जा चुके हैं और सबसे पहले शूटिंग शुरू करने वाला शो होगा कसौटी ज़िंदगी from टेलीविजन की खबरें | Television News in Hindi | TV Serials Update in Hindi – FilmiBeat Hindi http:/hindi.filmibeat.com/television/tv-industry-to-resume-shooting-actors-still-don-t-want-to-return-to-sets-090318.html?utm_source=/rss/filmibeat-hindi-television-fb.xml&utm_medium=23.11.231.156&utm_campaign=client-rss

New top story from Time: The U.S. Death Rate Rose Significantly During the COVID-19 Pandemic

https://ift.tt/3cARW5s COVID-19 was the third-most-common cause of death in the U.S. in 2020, contributing to more than 375,000 deaths, and a 16% increase in the national death rate, according to provisional data published today by the U.S. Centers for Disease Control and Prevention (CDC). All told, more than 3.3 million people in the U.S. died in 2020, for a rate of about 829 deaths per 100,000 people. That’s up from about 715 deaths per 100,000 people in 2019. The COVID-19 pandemic is a clear culprit. The weeks ending April 11 and December 26 were the deadliest for the U.S. last year, coinciding with two major COVID-19 surges . The virus was listed as an underlying or contributing cause of death for more than 377,000 people in the U.S. in 2020—which is likely an underestimate, if anything, since testing was hard to come by in the spring of 2020. Only heart disease and cancer killed more Americans in 2020. Meanwhile, suicide was pushed out of the top 10 causes of d...

My precise view

Search This Blog