Muni Customer Satisfaction Survey

Muni Customer Satisfaction Survey
By Jeanne Brophy

38R and Passengers at bus shelter downtown

The results of the 2021 Muni Customer Satisfaction Survey reflect ridership impacts and concerns during the global pandemic and a local shelter-in-place order. As a result, Muni reduced service and experienced significantly lower ridership demand. Muni was able to provide service to essential workers along with protecting its front-line workforce and the overall financial outlook for the agency.

Survey respondents gave us a 57 percent overall positive satisfaction rating. Topping the customer list of most important attributes were accessibility, cleanliness, and operator helpfulness.

Highlights of the 2021 Muni survey:

57 percent of Muni riders rate its overall service as “good” or “excellent” – a 2% decline from 2019
Low-income riders rate Muni service higher now than before the pandemic indicating our data-driven service delivery was aligned to the public need of focusing on essential workers and the transit dependent:
- < $25,000 income category rate “excellent/good:” 63% up 9% vs. 2019
- $25,000-$50,000 income category rate “excellent/good:” 74% up 8% vs. 2019
In 2019, nearly three-quarters (72%) of riders rode Muni once a week. Since the start of the pandemic*, this has decreased to just over half (52%)
79 percent rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 8% from 2019 -- Muni’s best rated attribute by respondents
60 percent rate the cleaning of Muni vehicles “excellent” or “good”—an increase of 11%--our biggest gain this survey period
70 percent rate transit operator helpfulness as Muni’s best attribute – up 4% since the last survey. We appreciate our front-line operators for their service delivery to essential workers throughout the pandemic

How We Gather Results
The 2021 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 413 interviews were conducted during the period of August 17, 2021, to October 6, 2021. This survey was established to track the level of satisfaction that Muni riders have with our service. Using this tracker, progress can be tracked over time and measure the impacts of changes that have been implemented to improve service.

PDF icon Ridership Survey 2021: Executive Summary and Questionnaire

PDF icon Ridership Survey 2021: Report Crosstabs and Accessible Data

Published March 05, 2022 at 12:25AM
https://ift.tt/2KurEPZ

Comments

New top story from Time: 11 Moments From Asian American History That You Should Know

https://ift.tt/330kaRq More than 30 years after President George H.W. Bush signed a law that designated May 1990 as the first Asian American and Pacific Islander Heritage Month , much of Asian American history remains unknown to many Americans—including many Asian Americans themselves. Often the Asian-American history taught in classrooms is limited to a few milestones like the Chinese Exclusion Act of 1882 and the incarceration of people of Japanese descent during World War II, and that abridged version rarely includes the nearly 50 other ethnic groups that make up the fastest-growing racial and ethnic group in the U.S. in the first two decades of the 21st century . To many, the resulting lack of awareness was highlighted after the March 16 Atlanta spa shootings that left six women of Asian descent dead. The killings fit into a larger trend of violence against Asians failing to be seen or charged as a hate crime , even as leaders lamented that “racist attacks [are]… no...

New top story from Time: Motherhood Could Have Cost Olympian Allyson Felix. She Wouldn’t Let It

https://ift.tt/3hKEVYd Allyson Felix can still hear the screams. In late 2018, the six-time Olympic gold medalist was sitting in the neonatal intensive-care unit of a hospital outside Detroit, watching her weeks-old daughter fight for her life. Camryn, born premature at 32 weeks, was hooked up to monitors; an alarm would go off when doctors needed to stimulate her breathing. But as frightening as those alarms were, it’s the screaming from a mother in another area of the NICU that still haunts Felix: piercing howls that wouldn’t stop. Nurses rushed to close Felix’s doors. She still doesn’t know what happened to that mother’s baby, but she couldn’t help but imagine the worst. And this, she thought to herself, could happen to Cammy. [time-brightcove not-tgx=”true”] Up to this point, Felix had planned to return to the track and add to her record-setting medal haul. But in that moment, the most decorated American female track-and-field Olympian of all time could not have felt far...

New top story from Time: How Spirited Away Changed Animation Forever

https://ift.tt/3xVoGP5 Twenty years ago, on July 20, 2001, a film that would become one of the most celebrated animated movies of all time hit theaters in Japan. Directed by Hayao Miyazaki and produced by Studio Ghibli, Sen to Chihiro no Kamikakushi, titled Spirited Away in English, would leave an indelible mark on animation in the 21st century. The movie arrived at a time when animation was widely perceived as a genre solely for children, and when cultural differences often became barriers to the global distribution of animated works. Spirited Away shattered preconceived notions about the art form and also proved that, as a film created in Japanese with elements of Japanese folklore central to its core, it could resonate deeply with audiences around the world. [time-brightcove not-tgx=”true”] The story follows an ordinary 10-year-old girl, Chihiro, as she arrives at a deserted theme park that turns out to be a realm of gods and spirits. After an overeating incident ...

PM Modi remembers Major Dhyan Chand on National Sports Day https://ift.tt/3hFXX0y

India's Prime Minister Narendra Modi paid his tribute to hockey legend Major Dhyan Chand on his 115th birth anniversary. The occasion is celebrated as National Sports Day in the country.

Amit Shah to visit West Bengal as BJP, TMC cross swords after attack on Nadda's convoy https://ift.tt/3gzz9Yq

Senior Bharatiya Janata Party leader and Union Home Minister Amit Shah is likely to visit West Bengal later this month. It will be Shah’s second visit to the poll-bound state within a month.

FOX NEWS: Olympic gymnasts sound off on the evolving leotard: 'Power and prestige goes with those leos' The world may have grown accustomed to seeing Olympic gymnasts wearing leotards as they compete for the highest honor in the sport, but these garments haven’t always been the first pick for women.

Olympic gymnasts sound off on the evolving leotard: 'Power and prestige goes with those leos' The world may have grown accustomed to seeing Olympic gymnasts wearing leotards as they compete for the highest honor in the sport, but these garments haven’t always been the first pick for women. via FOX NEWS https://ift.tt/3BQEKE3

FOX NEWS: Mom accidentally walks by daughter’s Zoom call naked, recalls story in hilarious Facebook video: 'Humiliating'

Mom accidentally walks by daughter’s Zoom call naked, recalls story in hilarious Facebook video: 'Humiliating' This first-grade class got quite the eyeful. via FOX NEWS https://ift.tt/3gw5HCs

New top story from Time: The 5 Best New TV Shows Our Critic Watched in May 2021

https://ift.tt/2RRfMSR Finally: the sun is shining , the weather is warming, COVID-era regulations are relaxing as infection rates plummet and vaccination numbers (slowly) keep ticking upward. It may not be time to hang the “mission accomplished” banner—is it ever time to hang such a banner?—but as immunity sets in, May 2021 has seen America’s masked, distanced millions begin to venture out of our living rooms and back to some semblance of in-person social life. So, of course, this is the month that the TV gods chose to deliver the year’s biggest and best selection of new programming to date. Isn’t that always the way? [time-brightcove not-tgx=”true”] It was a struggle to narrow down the list to just five highlights. I also suggest checking out Starz’s Run the World , Apple TV+’s 1971: The Year That Music Changed Everything , Showtime’s Ziwe and HBO’s rebooted In Treatment . For even more recommendations, here are my favorite new and returning shows of the year so far. ...

FOX NEWS: Gorillas find snake in Disney World's Animal Kingdom exhibit in viral video Even gorillas don’t know how to react to snakes.

Gorillas find snake in Disney World's Animal Kingdom exhibit in viral video Even gorillas don’t know how to react to snakes. via FOX NEWS https://ift.tt/3A0GVUy

New top story from Time: China Says It Will Provide COVID-19 Vaccines to Almost 40 African States

https://ift.tt/3f34nYP BEIJING — China said Thursday it is providing COVID-19 vaccines to nearly 40 African countries, describing its actions as purely altruistic in an apparent intensification of what has been described as “vaccine diplomacy.” The vaccines were donated or sold at “favorable prices,” Foreign Ministry official Wu Peng told reporters. Wu compared China’s outreach to the actions of “some countries that have said they have to wait for their own people to finish the vaccination before they could supply the vaccines to foreign countries,” in an apparent dig at the United States. “We believe that it is, of course, necessary to ensure that the Chinese people get vaccinated as soon as possible, but for other countries in need, we also try our best to provide vaccine help,” said Wu, who is director of the ministry’s Africa department. While the U.S. has been accused by some of hoarding vaccines, President Joe Biden on Monday pledged to share an additional 20 mi...

My precise view

Search This Blog