2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

New top story from Time: How Spirited Away Changed Animation Forever

https://ift.tt/3xVoGP5 Twenty years ago, on July 20, 2001, a film that would become one of the most celebrated animated movies of all time hit theaters in Japan. Directed by Hayao Miyazaki and produced by Studio Ghibli, Sen to Chihiro no Kamikakushi, titled Spirited Away in English, would leave an indelible mark on animation in the 21st century. The movie arrived at a time when animation was widely perceived as a genre solely for children, and when cultural differences often became barriers to the global distribution of animated works. Spirited Away shattered preconceived notions about the art form and also proved that, as a film created in Japanese with elements of Japanese folklore central to its core, it could resonate deeply with audiences around the world. [time-brightcove not-tgx=”true”] The story follows an ordinary 10-year-old girl, Chihiro, as she arrives at a deserted theme park that turns out to be a realm of gods and spirits. After an overeating incident ...

New top story from Time: China Says It Will Provide COVID-19 Vaccines to Almost 40 African States

https://ift.tt/3f34nYP BEIJING — China said Thursday it is providing COVID-19 vaccines to nearly 40 African countries, describing its actions as purely altruistic in an apparent intensification of what has been described as “vaccine diplomacy.” The vaccines were donated or sold at “favorable prices,” Foreign Ministry official Wu Peng told reporters. Wu compared China’s outreach to the actions of “some countries that have said they have to wait for their own people to finish the vaccination before they could supply the vaccines to foreign countries,” in an apparent dig at the United States. “We believe that it is, of course, necessary to ensure that the Chinese people get vaccinated as soon as possible, but for other countries in need, we also try our best to provide vaccine help,” said Wu, who is director of the ministry’s Africa department. While the U.S. has been accused by some of hoarding vaccines, President Joe Biden on Monday pledged to share an additional 20 mi...

Amit Shah to visit West Bengal as BJP, TMC cross swords after attack on Nadda's convoy https://ift.tt/3gzz9Yq

Senior Bharatiya Janata Party leader and Union Home Minister Amit Shah is likely to visit West Bengal later this month. It will be Shah’s second visit to the poll-bound state within a month.

New top story from Time: ‘Most Heinous Attack.’ Merrick Garland Pledges to Take on Domestic Terrorism as Attorney General

https://ift.tt/3dGuLHC As the federal government continues to grapple with the fallout of the deadly attack on the U.S. Capitol Building by pro-Trump rioters on Jan. 6, the Biden Administration has remained close-lipped about how it plans to confront the rising threat of domestic terrorism. This week, Americans got a first look into how that effort may unfold with the testimony of Merrick Garland, the nominee to be the next attorney general. In his testimony before the Senate Judiciary Committee on Monday and Tuesday, Garland declared that investigating the Capitol insurrection was his “first priority” and promised to “do everything in the power of the Justice Department” to stop domestic terrorism. He also warned that the events of Jan. 6 were not a “one-off,” and that the U.S. is facing “a more dangerous period” than any in recent memory. Garland would know. More than 25 years ago, he led the Justice Department’s prosecution of the perpetrators of the 1995 Oklahoma Cit...

Raksha Bandhan 2020

Raksha Bandhan 2020 is going to be celebrated in India according to the lunar calendar month of Shravan which is August 3 this year. During the celebration women tie a variety of Rakhi on the wrist of their brothers with a wish to keep all misfortune, distress, evils away from their brothers. In return, brothers promise them for protection and to stand by her in every circumstance. During the rituals, brother offers some gifts to their sisters as a customary gesture. Raksha Bandhan is a very important festival in India. During the festival, sisters who resides far away from their brothers send them Raksha Bandhan quotes to brother through SMS or any other electronic medium. Similarly, brothers sent to their sisters Raksha Bandhan quotes to sister through these media to express their good wishes and well beings for their sisters. In this festival, Raksha Bandhan Quotes, Raksha Bandhan Images, Raksha Bandhan greetings typically trends on all social media platforms. People sen...

New top story from Time: HRC Files Lawsuit Challenging Florida’s Transgender Sports Ban—and Announces More To Come

https://ift.tt/3howgdO LGBTQ civil rights group The Human Rights Campaign (HRC) announced on Wednesday that it has filed a federal civil rights lawsuit challenging Florida’s “Fairness in Women’s Sports Act,” which Gov. Ron DeSantis signed into law on June 1 banning transgender women and girls from taking part in women’s sports. HRC argues that the law violates both the Constitution and existing federal anti-discrimination law. HRC also announced plans to file similar challenges to anti-trans laws in Arkansas, Mississippi and Tennessee in the near future, marking the first time it has taken legal action in those states. [time-brightcove not-tgx=”true”] “We have seen an unprecedented attack on transgender young people, which requires an unprecedented response,” HRC’s President Alphonso David tells TIME of the group’s decision to bring litigation. “We’re [all] entitled to equal protection under the law. And what this law does is discriminate against transgender girls. It trea...

New top story from Time: City Heat is Worse if You’re Not Rich or White. The World’s First Heat Officer Wants to Change That

https://ift.tt/2Us9kTo Jane Gilbert knows she doesn’t get the worst of the sticky heat and humidity that stifles Miami each summer. She lives in Morningside, a coastal suburb of historically preserved art deco and Mediterranean-style single-family homes. Abundant trees shade the streets and a bay breeze cools residents when they leave their air conditioned cars and homes. “I live in a place of privilege and it’s a beautiful area,” says Gilbert, 58, over Zoom in early June, shortly after beginning her job as the world’s first chief heat officer, in Miami Dade county. “But you don’t have to go far to see the disparity.” [time-brightcove not-tgx=”true”] A mile or two inland, in lower income, mostly Black and Latino neighborhoods like Little Haiti, Little Havana and Liberty City, tree cover can be as little as 10%, compared to around 40% in upscale coastal areas, according to Gilbert. Residents wait for buses on unshaded benches. Many can’t afford to buy or run an AC unit. “You ...

FOX NEWS: Olympic gymnasts sound off on the evolving leotard: 'Power and prestige goes with those leos' The world may have grown accustomed to seeing Olympic gymnasts wearing leotards as they compete for the highest honor in the sport, but these garments haven’t always been the first pick for women.

Olympic gymnasts sound off on the evolving leotard: 'Power and prestige goes with those leos' The world may have grown accustomed to seeing Olympic gymnasts wearing leotards as they compete for the highest honor in the sport, but these garments haven’t always been the first pick for women. via FOX NEWS https://ift.tt/3BQEKE3

New top story from Time: The Documentary Final Account Is a Rare Trove of Unfiltered Interviews With Former Nazis—Too Unfiltered, Some Historians Say

https://ift.tt/3u2CDYI In 2008, documentary filmmaker Luke Holland was looking for a sense of closure. His Viennese maternal grandparents had perished in the Holocaust and, more than six decades later, he wanted to better understand what had happened. So he decided to ask the people who would know: SS members , Wehrmacht fighters, concentration-camp guards and civilian witnesses. “ At first, I embarked on a project with the completely improbable aim of trying to find the people who had killed [my grandparents]. It was quickly clear that I was not going to achieve that,” Holland wrote in a statement about the project. “But I realized I could actually meet their peers. I could meet people who had also raised their arms and their guns for Hitler , people who had committed atrocious crimes. And maybe through them, I might better understand the context in which the Holocaust played out in the heart of a supposedly civilized Europe.” Holland did more than 250 interviews, bu...

FOX NEWS: Mom accidentally walks by daughter’s Zoom call naked, recalls story in hilarious Facebook video: 'Humiliating'

Mom accidentally walks by daughter’s Zoom call naked, recalls story in hilarious Facebook video: 'Humiliating' This first-grade class got quite the eyeful. via FOX NEWS https://ift.tt/3gw5HCs

My precise view

Search This Blog