2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

Soldier killed in encounter with terrorists in J-K's Pulwama https://ift.tt/2XGQfvf

A soldier was killed in an encounter with terrorists in Jammu and Kashmir's Pulwama district on Wednesday. After receiving information about the presence of terrorists, security forces launched a search operation in an orchard in Kamrazipora village of Pulwama in the early hours of the day.

New top story from Time: A Conversation with Filmmaker Adam Curtis on Power, Technology and How Ideas Get Into People’s Heads

https://ift.tt/2NQRzcY The British filmmaker Adam Curtis may work for the BBC, a bastion of the British elite, but over a decades-long career, he has cemented himself as a cult favorite. He is best known as the pioneer of a radical and unique style of filmmaking, combining reels of unseen archive footage, evocative music, and winding narratives to tell sweeping stories of 20th and 21st century history that challenge the conventional wisdom. “I’ve never thought of myself as a documentary maker,” he says. “I’m a journalist.” On Feb. 11, Curtis dropped his latest epic: Can’t Get You Out of My Head , an eight hour history of individualism, split up over six episodes. Subtitled “An emotional history of the modern world,” the goal of the series, Curtis says, was to unpack how we came to live in a society designed around the individual, but where people increasingly feel anxious and uncertain. It’s a big question, and Curtis attempts to answer it by taking us on a winding journ...

New top story from Time: America’s War in Afghanistan Is Over. But in the Horn of Africa, its War On Terror Rages On

https://ift.tt/2ZEtko9 In a remote corner of eastern Africa, behind tiers of razor wire and concrete blast walls, it’s possible to get a glimpse of America’s unending war on terrorism. Camp Lemonnier, a 550-acre military base, houses U.S. special-operations teams tasked with fighting the world’s most powerful al-Qaeda affiliates. Unfolding over miles of sun-scorched desert and volcanic rock inside the tiny country of Djibouti, the base looks—the troops stationed here will tell you—like a sand-colored prison fortress. Inside, two subcamps sit behind opaque 20-ft. fences ringed with yet more razor wire. The commando teams emerge anonymously from behind the gates and board lumbering cargo planes to fly across Djibouti’s southern border with Somalia for what they call “episodic engagements” with local forces fighting al-Shabab , al-Qaeda’s largest offshoot. General Stephen Townsend, commander of military operations in Africa, describes it as “commuting to work.” The Pentagon has ...

New top story from Time: ‘We’re Nowhere Close to the Deal’. Coronavirus Aid Package Talks Break Down as Trump Rejects Help for Cities

https://ift.tt/3098lHW WASHINGTON — President Donald Trump on Wednesday dismissed Democratic demands for aid to cash-strapped cities in a new coronavirus relief package and lashed out at Republican allies as talks stalemated over assistance for millions of Americans. Another lawmaker tested positive for the virus. Republicans, beset by delays and infighting, signaled a willingness to swiftly approve a modest package to revamp a $600 weekly unemployment benefit that’s running out. But House Speaker Nancy Pelosi, D-Calif., roundly rejected that approach as meager, all but forcing Republicans back to the negotiating table. Without action, the aid expires Friday. “We’re nowhere close to the deal,” said White House chief of staff Mark Meadows. He said they’re “miles apart.” Stark differences remain between the $3 trillion proposal from Democrats and $1 trillion counter from Republicans, a standoff that is testing Trump and Congress ahead of the November election and putting...

How Muni is Tackling the 10 Worst Delay Hot Spots Across SF

How Muni is Tackling the 10 Worst Delay Hot Spots Across SF By Cassie Halls The SFMTA has had its fair share of ribbon-cutting ceremonies over the last two years. These celebrations draw attention to some of our biggest projects. Also attention-worthy are some of the more incremental efforts happening at the agency. One such effort led by the Muni Forward team is the Transit Delay Hot Spots Program , launched in February 2020 . Muni Forward is known for corridor projects such as the L Taraval Improvement Project , 16 th Street Improvement Project , and M Oceanview Transit and Safety Project . These efforts are increasing the already sizeable 80 miles of transit reliability upgrades since 2014. There are also other ways we’re working to slash travel times and improve reliability across the Muni network. The Transit Delay Hot Spots Program aims to tackle the 10 worst “delay hot spots” each year, where buses crawl between stops at four miles an hour or less. We’re looking cl...

Smarter Traffic Signals Prioritize Transit and People

Smarter Traffic Signals Prioritize Transit and People By Robert Lim Have you ever wondered how traffic signals could better balance the needs of all road users, whether driving, bicycling, walking or taking Muni? The SFMTA is rolling out its Connected Corridor Pilot this month to use transit platform and traffic signal sensor data to inform signal timing adjustments. The pilot also aims to collect information to support transit efficiency and street safety improvements. Traffic engineers use signal timing adjustments as a tool to prioritize the flow of travel in specific directions or for different travel modes – Muni, people walking or driving – to meet the changing demands of the road network across different timepoints in a day. The Connected Corridors Pilot seeks to push the envelope of innovation by investing in advanced technologies, funded through a U.S. Department of Transportation (USDOT) grant. These tools will better position the city to serve the potential future ne...

Burundi to Vote in Tense General Election in Shadow of Virus Outbreak as President Steps AsideWhile Ethiopia decided to delay its election this year due to the pandemic, Burundi has pushed forward with the vote at all costs.

While Ethiopia decided to delay its election this year due to the pandemic, Burundi has proceeded with the vote at all costs. Burundians is going to vote Wednesday in a stressful general election, in spite of a huge outbreak of coronavirus which is necessarily impending first major challenge for the new president. President Pierre Nkurunziza, who has been in power since 2005, shocked observers by deciding to step aside, five years after a controversial third-term run plunged his country into political and economic crisis. while Ethiopia decided to delay its election this year due to the pandemic, Burundi has pushed forward with the vote at all costs, with heaving crowds of thousands attending political rallies, with only buckets of water and soap available as a nod to the virus. Burundi has so far officially recorded only 42 cases and one death from the virus, but doctors and the opposition accuse the government of hiding the true extent of the outbreak. The government has...

Vaccine-Related Service Changes Go into Effect November 1

Vaccine-Related Service Changes Go into Effect November 1 By Mariana Maguire An SFMTA staff person receives the COVID-19 vaccine at the Woods Muni Maintenance Division To address operator shortages due to the city’s mandate that only vaccinated employees may work after November 1 , the SFMTA will temporarily suspend “short” line service on a few Muni lines. Short service refers to buses that run on a segment of a longer Muni route to help improve frequency on higher-ridership portions of the line. The long routes on these lines will continue to operate, connecting customers where they need to go. There will be no cancellation of any Muni routes in response to staffing challenges associated with the city’s vaccine mandate. Starting November 1, we are planning to temporarily suspend the 1 California Short , 14R Mission Rapid Short (weekends only), 30 Stockton Short, and 49 Van Ness Short (on weekdays only). These changes are intended to reduce impacts to service systemwide,...

Bus Testing on the New Van Ness BRT Corridor a Success

Bus Testing on the New Van Ness BRT Corridor a Success By Nehama Rogozen Muni and Golden Gate Transit staff recently conducted important bus operations testing that is an important step towards the Van Ness Bus Rapid Transit (BRT) corridor opening this spring. This testing included emergency turns and maneuvers, repositioning buses, verifying signals are working, clearances between passing buses and safe turns while bike racks are deployed. The training also included several staff. Traffic engineers made sure traffic and transit signals were working and reviewed street markings. Transportation planners coordinated closely with operations, training, engineering and construction staff to make necessary adjustments. Outreach staff and ambassadors answered questions and made sure customers knew testing was taking place. Field manager...

CAA likely to be implemented from January: Kailash Vijayvargiya https://ift.tt/3gfxcjE

The Citizenship (Amendment) Act is likely to be implemented from January next year, as the Central government and the Bharatiya Janata Party (BJP) are keen to grant citizenship to the large refugee population in West Bengal, senior BJP leader Kailash Vijayvargiya said on Saturday. The BJP national general secretary accused the TMC government of not being sympathetic to the cause of the refugees.

My precise view

Search This Blog