2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

FOX NEWS: Thanksgiving dinner: 5 recipes to win over everyone's taste buds Perhaps you’re simply looking to supplement Thanksgiving’s signature staple entrée with something different.

Thanksgiving dinner: 5 recipes to win over everyone's taste buds Perhaps you’re simply looking to supplement Thanksgiving’s signature staple entrée with something different. via FOX NEWS https://ift.tt/3jJSDfV

Enhancing Safety on Franklin Street

Enhancing Safety on Franklin Street By Mark Dreger We're excited to share an update on the Franklin Street Quick-Build Project, an effort to enhance traffic safety on Franklin Street between Broadway and Lombard Streets. This roadway stretch was the site of 38 collisions between 2017 and 2021, including the tragic loss of a Sherman Elementary School paraeducator in November 2021. Our data-driven approach focuses on several key safety improvements, and we are ready to share the evaluation results and the next steps to bring further safety changes to Franklin Street. The project includes the implementation of a suite of safety measures focused on the intersections where neighborhood stakeholders expressed most concerns during the outreach process. Painted safety zones (PSZs) have been installed to increase pedestrian visibility at crosswalks by keeping the corners of intersections clear. Slow-turn wedges have been added to encourage drivers to turn at safer speeds...

New top story from Time: China Sentences a Former Lawyer Who Reported on the Coronavirus Outbreak to Four Years

https://ift.tt/3nVF2lP BEIJING — A Chinese court on Monday sentenced a former lawyer who reported on the early stage of the coronavirus outbreak to four years in prison on charges of “picking fights and provoking trouble,” one of her lawyers said. The Pudong New Area People’s Court in the financial hub of Shanghai gave the sentence to Zhang Zhan following accusations she spread false information, gave interviews to foreign media, disrupted public order and “maliciously manipulated” the outbreak. Lawyer Zhang Keke confirmed the sentence but said it was “inconvenient” to provide details — usually an indication that the court has issued a partial gag order. He said the court did not ask Zhang whether she would appeal, nor did she indicate whether she would. Zhang, 37, traveled to Wuhan in February and posted on various social media platforms about the outbreak that is believed to have emerged in the central Chinese city late last year. She was arrested in May amid tough n...

Traffic Collisions have Decreased on San Francisco’s Slow Streets

Traffic Collisions have Decreased on San Francisco’s Slow Streets By Julia Malmo As a whole, Slow Streets are safer than they were before being designated Slow Streets Streets that are part of the SFMTA’s Slow Streets Program have become measurably safer since the program began in 2020, with the number of traffic crashes falling by almost half. On average, these corridors have seen a 48% drop in collisions following their designation as Slow Streets, compared with a 14% drop in collisions citywide over the same period. Slow Streets also are more welcoming for people who walk, bike and roll. Fewer than 1,000 vehicles per day use all but four of the current Slow Streets (20th Street, Minnesota Street, Noe Street, and Page Street). The goal of the program is to create safe, shared streets that are comfortable and enjoyable for people of all ages and abilities, using any mode of transportation. We now can see how it’s doing in a new evaluation report . When t...

New top story from Time: What We Have In Common With Humans Of 23,000 Years Ago

https://ift.tt/3uFiyti A version of this article also appeared in the It’s Not Just You newsletter. Sign up to get a new edition from Susanna every Saturday. Recently, researchers reported that they’d found the oldest human footprints in North America. These fossilized tracks were made more than 21,000 years ago in what is now the White Sands National Park in New Mexico. It’s hard to comprehend that span of years and how many generations of humanity have come and gone since then. These were the slighted impressions on the earth—trace markings made by bare human feet pressing into the pliant mud of ancient lake. Yet they survived the Ice Age and everything since to represent people who left hardly any indications that they existed. [time-brightcove not-tgx=”true”] I think about the mountain of documentation we each have of our lives in comparison to those ancient footprints. We’re sure we’ll leave acres of personal history when we go—thousands of photos on dozens of ...

No Quarantine for Domestic Travellers without Covid-19 Symptoms Arriving in Telangana

Those found symptomatic will be isolated and taken to the nearest health facility. Those having moderate or severe symptoms will be admitted to dedicated Covid-19 health facilities. from Top India News- News18.com https://ift.tt/3c0xMyj

SFMTA Recently Approved Budget Serves San Francisco

SFMTA Recently Approved Budget Serves San Francisco By Stephen Chun Delivering on Your Service Priorities The Fiscal Year (FY) 2023 & 2024 SFMTA Budget was passed by the SFMTA Board of Directors last week. It will be submitted to the Mayor’s Office by May 1, and the mayor will then send the budget to the Board of Supervisors on June 1. This budget cycle, we approached outreach as a city-wide listening session. Rather than presenting a pre-set budget to our stakeholders, customers and the wider community for feedback, we focused on soliciting feedback and then crafted our budget to address the top community priorities. Community Survey Highlights Surveys were offered in English, Chinese, Spanish and Filipino both online and in print. They included an open-ended question to ensure San Franciscans had a real opportunity to provide specific feedback about service priorities. 1,295 responses from online and paper surveys in four languages...

FOX NEWS: California couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell.

California couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell. via FOX NEWS https://ift.tt/3BKWsrb

New top story from Time: Judge: U.S. Must Free Migrant Children Detained With Parents

https://ift.tt/2Vn00hg (HOUSTON) — A federal judge on Friday ordered the release of children held with their parents in U.S. immigration jails and denounced the Trump administration’s prolonged detention of families during the coronavirus pandemic. U.S. District Judge Dolly Gee’s order applies to children held for more than 20 days at three family detention centers in Texas and Pennsylvania operated by U.S. Immigration and Customs Enforcement. Some have been detained since last year. Citing the recent spread of the virus in two of the three facilities, Gee set a deadline of July 17 for children to either be released with their parents or sent to family sponsors. The family detention centers “are ‘on fire’ and there is no more time for half measures,” she wrote. Read more: If You’re Shocked by Reports on Children at the Border, You Haven’t Paid Attention to American History In May, ICE said it was detaining 184 children at the three detention centers, which are separa...

New top story from Time: U.S. Postal Service Considers Downsizing, Senator and Union Leader Say

https://ift.tt/308IEr5 (CHARLESTON, W.Va.) — The U.S. Postal Service is considering closing post offices across the country, sparking concerns ahead of an anticipated surge of mail-in ballots in the 2020 elections, U.S. Sen Joe Manchin and a union leader said Wednesday. Manchin said he has received numerous reports from post offices and colleagues about service cuts or looming closures in West Virginia and elsewhere, prompting him to send a letter to Postmaster General Louis DeJoy asking for an explanation. The possible cutbacks come as DeJoy, a major donor to President Donald Trump who took control of the agency last month, moves to eliminate overtime for hundreds of thousands of postal workers, potentially causing a delay in mail deliveries. A recent document from the Postal Service, obtained by The Associated Press , described the need for an “operational pivot” to make the cash-strapped agency financially stable. “It’s just asinine to think that you can shut somethi...

My precise view

Search This Blog