2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

New top story from Time: All 53 People Aboard Indonesia Submarine Declared Dead After Vessel’s Wreckage Found

https://ift.tt/3ezrzg5 ANYUWANGI, Indonesia — Indonesia’s military on Sunday officially said all 53 crew members from a submarine that sank and broke apart last week are dead, and that search teams had located the vessel’s wreckage on the ocean floor. The grim announcement comes a day after Indonesia said the submarine was considered sunk, not merely missing , but did not explicitly say whether the crew was dead. Officials had also said the KRI Nanggala 402’s oxygen supply would have run out early Saturday, three days after vessel went missing off the resort island of Bali. “We received underwater pictures that are confirmed as the parts of the submarine, including its rear vertical rudder, anchors, outer pressure body, embossed dive rudder and other ship parts,” military chief Hadi Tjahjanto told reporters in Bali on Sunday. “With this authentic evidence, we can declare that KRI Nanggala 402 has sunk and all the crew members are dead,” Tjahjanto said. An underwater ro...

CBSE very likely to announce Class 10, Class 12 exam schedule tomorrow https://ift.tt/34zqEYO

The Central Board of Secondary Education (CBSE) is very likely to announce the board exam schedule for Class 10 and Class 12 on Tuesday, official sources have said. The CBSE Class 10 and 12 exams are scheduled to be conducted next year through the paper-pen mode and an announcement regarding the examination dates is expected by Union Education Minister Ramesh Pokhriyal Nishank, who will interact with teachers across the country tomorrow.

New top story from Time: An Innovative Washington Law Aims to Get Foreign-Trained Doctors Back in Hospitals

https://ift.tt/3v0a9kk Growing up in Somalia’s capital of Mogadishu, where people sometimes die of preventable or treatable illnesses like diarrhea, typhoid and malaria, taught Abdifitah Mohamed a painful lesson: adequate health care is indispensable. In 1996, Mohamed’s mother died of septicemia after spending nine months hospitalized for a gunshot wound. Her death, Mohamed says, inspired him to go to medical school, and for about four years he worked to treat the sick and injured in Somalia, Sudan and Kenya. But Mohamed hasn’t been able to work as a doctor since 2015, when he left for the United States, where his wife emigrated in 2007. Before moving, Mohamed believed that being allowed to practice in the U.S. was a simple matter of passing the United States Medical Licensing Examination (USMLE)—a three-step exam for receiving a U.S. medical license that tests medical knowledge, principles and skills—and then completing a medical residency. However, he didn’t expect that af...

New top story from Time: Over 550,000 U.S. Borrowers Could Be Newly Eligible for Student Debt Relief

https://ift.tt/3lf52cK The Biden administration is temporarily relaxing the rules for a student loan forgiveness program that has been criticized for its notoriously complex requirements—a change that could offer debt relief to thousands of teachers, social workers, military members and other public servants. The Education Department said Wednesday it will drop some of the toughest requirements around Public Service Loan Forgiveness, a program that was launched in 2007 to steer more college graduates into public service but, since then, has helped just 5,500 borrowers get their loans erased. Congress created the program as a reward for college students who go into public service. As long as they made 10 years of payments on their federal student loans, the program promised to erase the remainder. [time-brightcove not-tgx=”true”] But more than 90% of applicants have been rejected. After making a decade of payments, many borrowers have found that they have the wrong type of...

New top story from Time: How Fixing Facebook’s Algorithm Could Help Teens—and Democracy

https://ift.tt/3Fj086H What does teen anorexia have to do with the crumbling of 21st century democracy? It’s the algorithm, stupid. On its surface, helping young girls feel better about their bodies doesn’t seem to have much to do with the deep polarization and disinformation threatening civic society around the world. But Tuesday’s testimony by Facebook whistleblower Frances Haugen suggests that they’re both symptoms of the social media platform’s flawed algorithm and corrupt business model , and adjusting Facebook’s algorithm to tackle one problem could go a long way towards addressing the other. Until Haugen’s whistleblower revelations, which have been published in the Wall Street Journal and on 60 Minutes, most of the conversation about regulating Facebook has focused on hate speech, disinformation, and the platform’s role in enabling the January 6 riot at the Capitol—a conversation that inflames tensions on both sides of the aisle and has led to a political impasse ...

New top story from Time: 11 Moments From Asian American History That You Should Know

https://ift.tt/330kaRq More than 30 years after President George H.W. Bush signed a law that designated May 1990 as the first Asian American and Pacific Islander Heritage Month , much of Asian American history remains unknown to many Americans—including many Asian Americans themselves. Often the Asian-American history taught in classrooms is limited to a few milestones like the Chinese Exclusion Act of 1882 and the incarceration of people of Japanese descent during World War II, and that abridged version rarely includes the nearly 50 other ethnic groups that make up the fastest-growing racial and ethnic group in the U.S. in the first two decades of the 21st century . To many, the resulting lack of awareness was highlighted after the March 16 Atlanta spa shootings that left six women of Asian descent dead. The killings fit into a larger trend of violence against Asians failing to be seen or charged as a hate crime , even as leaders lamented that “racist attacks [are]… no...

New top story from Time: Bomb at Seminary in Pakistan Kills 7 Children and Wounds 70

https://ift.tt/3kL67GR PESHAWAR, Pakistan (AP) — A powerful bomb blast ripped through an Islamic seminary on the outskirts of the northwest Pakistani city of Peshawar on Tuesday morning, killing at least seven students and wounding 70 others, police and a hospital spokesman said. The bombing happened as a prominent religious scholar during a special class was delivering a lecture about the teachings of Islam at the main hall of the Jamia Zubairia madrassa, said police officer Waqar Azim. He said initial investigations suggest the bomb went off minutes after someone left a bag at the madrassa. TV footage showed damaged main hall of the seminary, where the bombing took place. Several of the wounded students were in critical condition, and hospital authorities feared the death toll could climb further. Authorities said some seminary teachers and employees were also wounded in the bombing. Shortly after the attack, residents rushed to the seminary to check up on their sons...

New top story from Time: Trump Campaign Website Briefly Defaced With Cryptocurrency Scam

https://ift.tt/3oxeEze One of Donald Trump’s campaign websites, donaldjtrump.com , was briefly made to look like it had been seized by law enforcement Tuesday, an effort that appeared to be part of a cryptocurrency scam. The takeover, termed a defacement by cybersecurity experts, lasted for less than an hour. During that time, the web page was made to look like it had been take over by the government and included images of Federal Bureau of Investigation and Justice Department seals. It also included a message urging people to send digital currency to an account, a technique used by criminals. Trump's campaign website hacked by cryptocurrency scammers https://t.co/wIqNATXtEU | by Devin Coldewey — TechCrunch (@TechCrunch) October 27, 2020 It is unknown who caused the defacement, or if the Trump website was hacked. A website defacement doesn’t necessarily mean information from the site was taken. TechCrunch previously reported the incident. A Trump campaign spokesman...

New top story from Time: As Myanmar’s Junta Intensifies Its Crackdown, Pro-Democracy Protesters Prepare for Civil War

https://ift.tt/3cUWeEQ Before the Feb. 1 coup, Zarni Win* worked for a United Nations-funded committee that monitored a ceasefire between Myanmar’s junta and ethnic armed groups. Today, the 27-year-old from Yangon, the country’s largest city, is getting ready to enlist in one of those groups herself. “Now is the time to start preparing to eliminate the terrorist military,” she tells TIME. “I am ready to join the armed revolution.” Myanmar is veering dangerously toward all-out civil war as the military, known as the Tatmadaw, terrorizes the public , and attacks restive ethnic territories. The U.N. special envoy for Myanmar, Christine Schraner Burgener, warned on Mar. 31 that “a bloodbath is imminent.” In an online presentation cited by the Associated Press, she said civil war “at an unprecedented scale” was a possibility and spoke of Myanmar’s deterioration into a “failed state.” Protesters in Myanmar have maintained a largely peaceful resistance to dictatorship since ...

New top story from Time: Infrastructure Is Important to Reduce Climate Risk. But It’s Not Enough

https://ift.tt/2Rtvgwj In communities across the country, the increasingly visible effects of climate change have launched a race to adapt with new infrastructure. Miami Beach has built water pumps and elevated roads. California has created new rules requiring fire proof materials for new homes at risk of wildfires. Charleston, S.C. is planning to raise its sea wall—as are many other places. But often lost in this infrastructure discussion is the reality that adaptation—even paired with aggressive emissions reduction at a global scale—will not be enough to protect us from the financial costs of climate change. Some communities will inevitably need to relocate; others that stay will pay the price of living with new and more frequent weather extremes. All of this results in a toll on financial wellbeing on both the individual and a societal level that cannot be fixed with new infrastructure alone. On Thursday, after spending the past several months touting his infrastructur...

My precise view

Search This Blog