2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

New top story from Time: The 5 Best New Shows Our TV Critic Watched in March 2021

https://ift.tt/3sHZ3ia If my memories of 2019 are correct, March tends to be a month of anticipation even in relatively normal times. The snow has melted, but the trees are still bare. The temperature’s rising, but not consistently enough to put your winter coat in storage. All of that nervous early-spring energy is heightened this year, as we wait our turns in the vaccination queue and cross our fingers that the variants won’t halt our progress toward herd immunity. My favorite new TV shows of the month—a detective story set in Northern Ireland, a pulpy Spanish thriller, a mouthwatering kids’ show, a docudrama filled with ecstatic musical numbers and a nostalgic blast from reality TV’s primordial past—probably say a lot about how I’m dealing with that impatience: through the pursuit of big, bright, unapologetically entertaining distractions. Maybe you’d like to do the same? Bloodlands (Acorn TV) Although they officially ended in 1998, the decades of political conf...

FOX NEWS: California couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell.

California couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell. via FOX NEWS https://ift.tt/3BKWsrb

Happy Lunar New Year 2022: Year of the Tiger

Happy Lunar New Year 2022: Year of the Tiger By Pamela Johnson Lunar New Year is one of the biggest holidays celebrated in many Asian communities. Diverse San Franciscan communities including Chinese, Japanese, Korean, and Vietnamese people have long celebrated this festive occasion. For many, the Lunar New Year brings a fresh mindset and resolutions for happiness and health. A zodiac animal with specific traits represents each year in the repeating zodiac cycle of 12 years. 2022 is the Year of the Tiger, the third animal in the zodiac. The tiger is considered courageous and adventurous.  The holiday follows the moon's cycles and usually begins in late January or early February. This year Lunar New Year begins February 1. Fun Fact: In the lunar calendar, the Vietnamese zodiac and the Chinese zodiac are similar, but the Vietnamese zodiac includes a cat while the Chinese ...

FOX NEWS: Hurricane Ida forces dogs and cats to be airlifted from Louisiana, Mississippi to shelters across US As Hurricane Ida hits the South, animal shelters nationwide have been helping cats and dogs escape affected areas.

Hurricane Ida forces dogs and cats to be airlifted from Louisiana, Mississippi to shelters across US As Hurricane Ida hits the South, animal shelters nationwide have been helping cats and dogs escape affected areas. via FOX NEWS https://ift.tt/3kHFCmR

Fulton Street Sees Transit and Safety Improvements

Fulton Street Sees Transit and Safety Improvements By Shalon Rogers A temporary transit bulb was recently installed at 8th Avenue and Fulton, reducing travel time for the 5 Fulton and 5R Fulton Rapid and making boarding safer. For those who ride the 5 Fulton or 5R Fulton Rapid in the Richmond District, you may have recently noticed something new about the bus stops on Fulton Street at 6th and 8th avenues. And perhaps you noticed that your bus ride seemed to go slightly faster or with less disruption. Two new temporary transit bulbs installed at 6th Avenue eastbound and 8th Avenue westbound bring safety and transit benefits to Fulton Street in advance of the planned construction of permanent bulbs and are part of the Fulton Street Safety and Transit Project . Six permanent transit bulbs between Arguello and 10th Avenue are ultimately planned, which will save time and improve reliability for riders on the 5 Fulton and 5R Fulton Rapid by reducing the time it takes for buses to pull...

New top story from Time: The 23 Most Anticipated Movies of Fall 2021

https://ift.tt/3jmOizz At long last, the final blockbusters that were supposed to arrive in 2020 are hitting re-opened movie theaters. This will be the last time to see Daniel Craig as James Bond —but the first time to glimpse Angelina Jolie as the Marvel immortal Thena in Eternals , which sees Oscar-winning director Chloé Zhao join the Marvel Cinematic Universe . It remains to be seen how the Delta variant will affect in-person moviegoing this fall; the movies below represent a mix of streaming, theatrical-only and hybrid release models. But however you get your movie fix this fall, there’s no question the circumstances of the past 18 months have yielded quite a bounty. [time-brightcove not-tgx=”true”] Here are the most notable films hitting theaters and streaming platforms this fall. Cinderella (Sept. 3) The centuries-old fairy tale gets a modern retelling as a jukebox musical on Amazon Prime, with the pop star Camila Cabello donning the glass slipper. This vers...

FOX NEWS: Students sing to teacher with stage 4 cancer outside hospital: 'It was overwhelming' In an emotional goodbye visit, 26 children sang worship songs prior to Carol Mack's move to hospice care

Students sing to teacher with stage 4 cancer outside hospital: 'It was overwhelming' In an emotional goodbye visit, 26 children sang worship songs prior to Carol Mack's move to hospice care via FOX NEWS https://ift.tt/3GWyQ6G

New top story from Time: Half of U.S. Workers Favor Employee COVID-19 Vaccine Mandates, Poll Finds

https://ift.tt/3kqAHXc (NEW YORK) — Half of American workers are in favor of vaccine requirements at their workplaces, according to a new poll , at a time when such mandates gain traction following the federal government’s full approval of Pfizer’s COVID-19 vaccine. The poll from The Associated Press-NORC Center for Public Affairs Research shows that about 59% of remote workers favor vaccine requirements in their own workplaces, compared with 47% of those who are currently working in person. About one-quarter of workers — in person and remote — are opposed. The sentiment is similar for workplace mask mandates, with 50% of Americans working in person favoring them and 29% opposed, while 59% of remote workers are in favor. [time-brightcove not-tgx=”true”] About 6 in 10 college graduates, who are more likely to have jobs that can be done remotely, support both mask and vaccine mandates at their workplaces, compared with about 4 in 10 workers without college degrees. Christo...

New top story from Time: Thailand Is Reopening Its Hottest Beach Destination. But One Bangkok Newspaper Is Calling It a “Prison Vacation”

https://ift.tt/3h3YXxR (PHUKET, Thailand) — Somsak Betlao covered the outboard motor on his traditional wooden longtail boat with a tarp, wrapping up another day on Phuket’s Patong beach where not a single tourist needed his services shuttling them to nearby islands. Since Thailand’s pandemic restrictions on travel were imposed in early 2020, tourism has fallen off a cliff, and nowhere has it been felt more than the resort island off the country’s southern coast, where nearly 95% of the economy is related to the industry. So, despite spiking coronavirus numbers elsewhere in the country, the government is forging ahead with a program known as the “Phuket sandbox” to reopen the island to fully vaccinated visitors. It hopes it will revive tourism — a sector that accounted for 20% of the country’s economy before the pandemic. [time-brightcove not-tgx=”true”] Instead of the hotel quarantines required elsewhere in Thailand, tourists on Phuket will be able to roam the entire isla...

New top story from Time: Delta Air Lines Is Charging Unvaccinated Employees $200 Insurance Fee. Will It Work?

https://ift.tt/3BnqAtb As the fourth wave of the COVID-19 pandemic continues, more companies are starting to require coronavirus vaccines for their employees. But this week, Delta Air Lines chose a different tactic when it became the first major U.S. company to say it will charge more for health insurance if employees do not get vaccinated. Some may see this as a compromise between vaccine mandates and more positive incentives, but experts say it could be complicated to execute and that there’s no way to tell how effective it will be. The move represents the tricky calculus employers are being forced to make as they try to keep employees safe and their companies running while avoiding the worker shortages hitting some industries. It also comes as vaccinated individuals around the country are blaming unvaccinated people for surging daily case numbers, resulting in increased hospitalizations, deaths, a return to mask-wearing and social-distancing measures, among other conseque...

My precise view

Search This Blog