2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

Vaccine nationalism will not shorten COVID pandemic, warns WHO chief https://ift.tt/3oqykEN

The World Health Organization (WHO) chief Tedros Adhanom Ghebreyesus has called for solidarity in the rollout of future coronavirus vaccines. In a video address at the opening of the three-day World Health Summit in Berlin, Tedros Adhanom Ghebreyesus noted that it was natural for the countries to want to protect their own citizens first but, he urged, "we must also use it effectively".

Black doctor dies of COVID-19 after racist treatment complaints https://ift.tt/3nR3RiK

A Black doctor who died battling COVID-19 complained of racist medical care in widely shared social media posts days before her death, prompting an Indiana hospital system to promise a “full external review" into her treatment.

Taken with Transportation Podcast: Connecting Community to Transit

Taken with Transportation Podcast: Connecting Community to Transit By The Bayview Community Shuttle is intended to help residents connect more easily with transit lines that serve Bayview-Hunters Point, such as the 54 Felton and T-Third. Accessing public transit can be more difficult for people in one particular San Francisco neighborhood than it is in other parts of the city. So we are designing a supplemental transportation program for this area, the Bayview Community Shuttle. You can learn more in the latest episode of the SFMTA podcast, Taken with Transportation . Host Melissa Culross talks with SFMTA Transportation Planner Christopher Kidd, San Francisco Supervisor Shamann Walton, Bayview-Hunters Point Community Advocates Environmental Justice Director Dalila Adofo, SFMTA Planning Director Maia Small and neighborhood residents about the shuttle, which is expected to begin running in Bayview-Hunters Point in 2024. Christopher Kidd is the planner in charge of the shuttle p...

New top story from Time: Schools Across the U.S. Are Already Switching Back to Remote Learning Amid COVID-19 Surge

https://ift.tt/3B8bWpt (ATLANTA) — A few weeks into the new school year, growing numbers of U.S. districts have halted in-person learning or switched to hybrid models because of rapidly mounting coronavirus infections. More than 80 school districts or charter networks have closed or delayed in-person classes for at least one entire school in more than a dozen states. Others have sent home whole grade levels or asked half their students to stay home on hybrid schedules. The setbacks in mostly small, rural districts that were among the first to return dampen hopes for a sustained, widespread return to classrooms after two years of schooling disrupted by the pandemic. [time-brightcove not-tgx=”true”] In Georgia, where in-person classes are on hold in more than 20 districts that started the school year without mask requirements, some superintendents say the virus appeared to be spreading in schools before they sent students home. “We just couldn’t manage it with that much sta...

New top story from Time: I Interviewed Hundreds of New Yorkers. Here’s What They Taught Me

https://ift.tt/3cgW6zl In 2014 I was given a unique assignment: move to New York and talk to people, hundreds of them, and then somehow create a book using their words to describe the experience of living in New York right now. I spoke to New Yorkers in all five boroughs, in coffee shops, in pizzerias, in elevator shafts, on job sites. At one point, when the book was nearly finished, I began to recognize a by-product of the interviewing process. Something happens when you ingest so many stories from so many New Yorkers. I learned a few things. I learned about express trains and egg creams, the route of the New York marathon and the strange naming protocols of the streets of Queens. I was taught how to steal a car in Manhattan, how to move properly on a sidewalk. Next came a list of specifics: best bagels, best pupusas, best baked clams (Donovan’s in Woodside). But I had no idea that speaking to New Yorkers would mean more important, subtle lessons would be shared from some of...

New top story from Time: U.S. Appeals Court Lets Texas Resume Ban on Most Abortions

https://ift.tt/30cFSna AUSTIN, Texas — A federal appeals court has allowed Texas to resume banning most abortions, just one day after clinics began racing to serve patients again for the first time since early September. A one-page order by the 5th U.S. Circuit Court of Appeals issued late Friday reinstated the nation’s strictest abortion law, which bans abortions once cardiac activity is detected , usually around six weeks. It makes no exceptions in cases of rape or incest . “Patients are being thrown back into a state of chaos and fear,” said Nancy Northup, president of the Center for Reproductive Rights, which represents several Texas clinics that had briefly resumed normal abortion services. [time-brightcove not-tgx=”true”] She called on the U.S. Supreme Court to “step in and stop this madness.” Clinics had braced for the New Orleans-based appeals court to act fast after U.S. District Judge Robert Pitman, an appointee of President Barack Obama, on Wednesday suspended...

New top story from Time: New York Police Seek Suspect After Elderly Asian American Woman Assaulted

https://ift.tt/2PLnYCU (NEW YORK) — An elderly Asian American woman was attacked by a man Monday afternoon who repeatedly kicked her in front of witnesses who seemingly stood by, according to surveillance footage released by the New York City Police Department. The 65-year-old woman was walking along 43rd street when a man came up to her and kicked her in the stomach, knocking her to the ground, the NYPD said. The man then stomps on the woman’s face several times while hurling anti-Asian statements at her, police said. He later casually walks away, the footage shows. The woman was hospitalized with serious injuries. According to video footage, a man inside a building lobby seemingly stopped what he’s doing to watch the assault and later two more men wearing blazers walked into the frame and one of them closed the door as the woman was on the ground. According to real estate website Street Easy , Brodsky Organization is the property developer and manager of the building...

New top story from Time: Arkansas Gov. Says He Won’t Support Donald Trump If He Runs in 2024

https://ift.tt/3smafQZ Arkansas Gov. Asa Hutchinson said Sunday he will not back Donald Trump if the former president runs for the White House in 2024, saying “it’s time” to move on to different voices in the Republican Party. “No, I wouldn’t,” Hutchinson said when asked on CNN’s “State of the Union” whether he would ever support Trump again. “He’s going to have a voice, as former presidents do. But there’s many voices in the party.” Trump “should not define our future. We have got to define it for ourself,” the Republican governor added. Hutchinson had said after the Jan. 6 riot at the U.S. Capitol, which led to Trump’s impeachment by the House, that he wanted Trump’s administration to end . But Hutchinson did not join calls for Trump to resign and said impeachment wasn’t a practical option. The Senate acquitted Trump of inciting the attack. Hutchinson’s interview aired days after his nephew, Arkansas state Sen. Jim Hendren, announced that he’s leaving the GOP , citing...

New top story from Time: WikiLeaks Founder Julian Assange Accused of Conspiring With LulzSec and Anonymous Hackers

https://ift.tt/3hZ0cN4 WikiLeaks founder Julian Assange conspired with hackers affiliated with the “Anonymous” and “LulzSec” groups, which have been linked to numerous cyber attacks around the world, according to new indictment by the U.S. Justice Department. Assange, who’s detained in the U.K. on a U.S. extradition request, gave the leader of LulzSec a list of targets to hack in 2012 and told this person that the most influential release of hacked materials would be from the Central Intelligence Agency, National Security Agency or the New York Times, according to a statement Wednesday from the Justice Department. The LulzSec leader was cooperating with the Federal Bureau of Investigation at the time, according to the statement. An Anonymous and LulzSec-affiliated hacker stole emails through a data breach of an American intelligence consulting company that were published in WikiLeaks, according to the statement. Assange indirectly asked that hacker to spam that company a...

New top story from Time: At least 15 People Are Dead and Hundreds Injured and Missing After a Fire at a Rohingya Refugee Camp

https://ift.tt/2NQfc5U COX’S BAZAR, Bangladesh — Searchers recovered at least 15 charred bodies after a devastating fire destroyed thousands of shelters at a Rohingya refugee camp in southern Bangladesh, officials said Tuesday. At least 400 people were still missing and around 560 were injured by the fire, according to Louise Donovan, a spokesperson for the United Nations’ refugee agency. The UNHCR said around 45,000 people were displaced by the fire, which broke out Monday afternoon and burned well into the night. In the aftermath, refugees picked through the burned debris looking for their belongings. Others wept. “Yesterday before the fire started, my kids went to study at the Islamic school. I did not see them after they came back. I found two of my older kids but I still can’t find my youngest son,” said Shappuni, a Rohingya refugee who uses only one name. At least three of the dead were children and the search for victims was still ongoing, said Nizam Uddin Ahmed,...

My precise view

Search This Blog