2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

New top story from Time: The Security Perimeter Around the Capitol Starts to Recede — and Washington Feels a Little More Normal

https://ift.tt/3ssgaEo This article is part of the The DC Brief, TIME’s politics newsletter. Sign up here to get stories like this sent to your inbox every weekday. Washington isn’t a city particularly known for its rationality. We do overreaction better than most, and that talent is rivaled only by underreaction. Passions fuel far too much public policy, personalities dictate what is possible and personal relationships often triumph over pragmatism. It’s something I usually bemoan and curse under my breath — or, increasingly, in this newsletter. So you’ll forgive a moment of indulgent irrationality and some merriment. For, you see, the fencing around the U.S. Capitol has come down. Well, not all of it. And the barriers that remain don’t have an expiration date and may never get one. But at least some of the garish barricades that went up in response to the deadly failed insurrection on Capitol Hill on Jan. 6 have been dismantled. The razor-wire on its top is gone, too...

New top story from Time: I Found a Rainbow At the End of My Hunt For a Vaccine Appointment

https://ift.tt/3dt1i2v A version of this article also appeared in the It’s Not Just You newsletter. Sign up here to receive a new edition every Sunday. CHASING RAINBOWS (AND VACCINES) We humans are notoriously unreliable, superstitious narrators, always scanning the horizon for signs that validate what our hearts have already told us. Take me, for example. I keep telling people I was vaccinated at Hogwarts’ Manhattan campus under the waxing moon (it was a gibbous moon to be exact). How auspicious! Ok, so my COVID-vax site was really The City College of New York . But stepping through its big old gothic gates to receive a blessing of science was wondrous, maybe a little spiritual. There was even a rainbow-y halo around that big moon, another lucky omen if you’re hungry for such things. I started digging for lore on moons and rainbows and learned that the physics of rainbows doesn’t detract from the mythical place they have in our cultural imaginations. In fact ...

New top story from Time: President Trump’s Brother, Robert Trump, Dies at 71

https://ift.tt/3g1Evdc (NEW YORK) — President Donald Trump’s younger brother, Robert Trump, a businessman known for an even keel that seemed almost incompatible with the family name, died Saturday night after being hospitalized in New York, the president said in a statement. He was 71. The president visited his brother at a New York City hospital on Friday after White House officials said he had become seriously ill. Officials did not immediately release a cause of death. “It is with heavy heart I share that my wonderful brother, Robert, peacefully passed away tonight,” Donald Trump said in a statement. “He was not just my brother, he was my best friend. He will be greatly missed, but we will meet again. His memory will live on in my heart forever. Robert, I love you. Rest in peace.” The youngest of the Trump siblings had remained close to the 74-year-old president and, as recently as June, filed a lawsuit on behalf of the Trump family that unsuccessfully sought to stop ...

Six Generations of Pint-Sized Buses Serve Muni’s Toughest Routes

Six Generations of Pint-Sized Buses Serve Muni’s Toughest Routes By Jeremy Menzies For over 80 years, special fleets of shorter than usual buses have been reserved for some of the City’s toughest routes. Winding through tight bends and climbing up steep grades, these pint-sized coaches ensure access to transit in neighborhoods where standard-length buses cannot go. As the SFMTA phases in a brand-new batch of shorter buses, here’s a look at all six generations of Muni’s “mini” fleet. “Baby White” Buses: 1938-1975 The first generation of short-length buses was intended for regular use on all Muni bus routes. Made by the White Motor Company in Cleveland, Ohio, this fleet came to SF in 1938. The buses were nicknamed “Baby Whites” after a group of longer White Co. buses arrived in 1947. In the mid 1950s, all but three of these buses were retired. The three saved continued to run on the 39 Coit Tower route until 1975—in service longer than any other bus before or after. This bus ...

New top story from Time: What to Watch For In Donald Trump and Joe Biden’s First Presidential Debate

https://ift.tt/3kSr0zp Four years ago, Donald Trump prepared to debate his general-election opponent for the first time. Down in the polls to an experienced, traditional pol, he had been reduced to spreading weird rumors and casting doubt on the legitimacy of the vote, even as questions swirled about his personal finances. Now Trump is the incumbent president, and the conditions could not be more different as he prepares for his first debate with Democratic nominee Joe Biden on Tuesday: a nation wracked by disease, disorder and disasters; an election neither candidate is treating like a foregone conclusion. And yet the similarities to 2016 are striking, from new questions about Trump’s taxes to another open Supreme Court seat . The main similarity, of course, is Trump—a singular political figure who has intensely polarized the nation. The debate, scheduled to begin at 9 p.m. Eastern at Case Western Reserve University in Cleveland, is especially momentous because voters ha...

New top story from Time: Biden Is Expelling Migrants On COVID-19 Grounds, But Health Experts Say That’s All Wrong

https://ift.tt/3DNqmNd Despite sharp criticism from top officials and allies within the Democratic Party , President Biden is continuing to expel hundreds of thousands of migrants arriving at the United States-Mexico border, using a specialized public health order that allows officials to circumvent the normal trappings of immigration procedure, including asylum interviews. The Biden Administration defends the use of the order , called Title 42 , arguing that summary expulsions are “necessary,” due to “the ongoing risks of transmission and spread of COVID-19.” But a growing cacophony of top public health experts are calling foul. There’s no evidence that a policy allowing for mass expulsions prevents the spread of COVID-19, they argue. And it may, in fact, have the opposite effect: by rounding up and detaining hundreds of thousands of migrants in large groups, Customs and Border Patrol (CBP), which does not offer COVID-19 testing for migrants, may actually be stoking the t...

https://ift.tt/eA8V8J कोरोना सकंट में TV सीरियल की शूटिंग शूरू, मास्क लगाकर पहुंचे स्टार्स- निया, पार्थ से लेकर रश्मि-PICS

कोरोना वायरस के चलते जारी लॉकडाउन में टीवी व फिल्मों की शूटिंग बंद थी। कोरोना के खतरे को देखते हुए तमाम सीरियल की शूटिंग रोक दी गई तो वहीं फिल्मों को रिलीज अटक गई। एंटरटेंमेंट इंडस्ट्री को कोरोना के चलते करोड़ों from टेलीविजन की खबरें | Television News in Hindi | TV Serials Update in Hindi – FilmiBeat Hindi http:/hindi.filmibeat.com/television/tv-shooting-starts-kasauti-zindagi-kay-naagin-nia-sharma-parth-samthaan-rashmi-desai-pics-090604.html?utm_source=/rss/filmibeat-hindi-television-fb.xml&utm_medium=104.71.130.47&utm_campaign=client-rss

New top story from Time: New Attempts Planned to Free Huge Ship Stuck in Suez Canal

https://ift.tt/3ddYia0 SUEZ, Egypt — A giant container ship remained stuck sideways in Egypt’s Suez Canal for a fifth day Saturday, as authorities prepared to make new attempts to free the vessel and reopen a crucial east-west waterway for global shipping. The Ever Given, a Panama-flagged ship that carries cargo between Asia and Europe, ran aground Tuesday in the narrow canal that runs between Africa and the Sinai Peninsula. The massive vessel got stuck in a single-lane stretch of the canal, about six kilometers (3.7 miles) north of the southern entrance, near the city of Suez. Peter Berdowski, CEO of Boskalis, the salvage firm hired to extract the Ever Given, said the company hoped to pull the container ship free within days using a combination of heavy tugboats, dredging and high tides. He told the Dutch current affairs show Nieuwsuur on Friday night that the front of the ship is stuck in sandy clay, but the rear “has not been completely pushed into the clay and that ...

New top story from Time: Godzilla vs. Kong Pairs Two Formidable Monster Foes—Too Bad About the People

https://ift.tt/3fqtTbb The mere concept of King Kong going up against Godzilla is, as the fancy people say, a false dichotomy. Though many of us may harbor a slight preference for one or the other, there can never be a clear winner or loser because, face it: both are awesome. In fact, the only problem with any enterprise featuring these two most enduring titans is that there is always a necessary but troublesome plot involving people. And humans in these movies—unless being held aloft from a skyscraper-top in a skimpy dress, or trampled beneath a pissed-off reptile’s clumsy, unmanicured toes—are almost always a bore. They certainly are a plot liability in Godzilla vs. Kong, though it’s not exactly the fault of the actors, who are all perfectly attractive and capable: Rebecca Hall plays brilliant person Ilene Andrews, also known as the Kong Whisperer, for obvious reasons. Alexander Skarsgård is Nathan Lind, a hottie masquerading as a slouchy academic—his specialty is a ...

New top story from Time: American Carissa Moore, New Olympic Gold Medalist, Leads A Golden Moment For Women’s Surfing

https://ift.tt/3y9oDiK Despite rougher-than-expected seas off the Japanese coast for the Olympics surfing competition as tropical storm Nepartak heads toward land, American surfing phenom Carissa Moore owned the waves. Moore, the four-time world champion and top-ranked women’s surfer in the world, defeated Bianca Buitendag of South Africa in the finals of the women’s Olympic surfing competition at the Tsurigasaki Surfing Beach, two hours east of Tokyo, on Tuesday to win the first-ever women’s Olympic surfing gold medal. (Brazil’s Italo Ferreira won the men’s event). With tropical storm Nepartak expected to bring strong winds and heavy rains that could impact an already unpredictable sport—waves have minds of their own— organizers decided to hold the final round on Tuesday before the storm hits the Japanese coast. [time-brightcove not-tgx=”true”] The final took place under threatening clouds, but conditions held up. After a while, even a rainbow appeared on the horizon...

My precise view

Search This Blog