2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

FOX NEWS: Thanksgiving dinner: 5 recipes to win over everyone's taste buds Perhaps you’re simply looking to supplement Thanksgiving’s signature staple entrée with something different.

Thanksgiving dinner: 5 recipes to win over everyone's taste buds Perhaps you’re simply looking to supplement Thanksgiving’s signature staple entrée with something different. via FOX NEWS https://ift.tt/3jJSDfV

FOX NEWS: Pecan chocolate pumpkin bread for fall It’s pumpkin season and what we’re really craving this fall is pumpkin bread – specifically, chocolate pumpkin bread.

Pecan chocolate pumpkin bread for fall It’s pumpkin season and what we’re really craving this fall is pumpkin bread – specifically, chocolate pumpkin bread. via FOX NEWS https://ift.tt/3DKxdXq

New top story from Time: How Liberal White America Turned Its Back on James Baldwin in the 1960s

https://ift.tt/2QBsNzv In discussions about race relations today, the works of James Baldwin continue to speak to the present, even decades after they were written. So it is worth remembering that, at the very height of his influence, Baldwin experienced the same frustration that some Black activists, particularly on campus, feel about white liberals today: their refusal to acknowledge their complicity in the regime of white supremacy. In Baldwin’s case, the liberal backlash was widespread, and effectively marginalized him for a time. The very first piece on the front page of the very first issue of The New York Review of Books , Feb. 1, 1963, was a review of Baldwin’s The Fire Next Time by F. W. Dupee of the Columbia English department. Dupee (a former Communist Party organizer) took exception to Baldwin’s apocalyptic tone. “Do I really want to be integrated into a burning house?” Baldwin had written. The answer, Dupee wrote, is that “[s]ince you have no other, yes; and t...

More trouble for Chinese cos as India changes trade rules in public procurement https://ift.tt/2EeBklg

Amid the border tension with China, the government has changed trade rules imposing restrictions on public procurement from China and other countries with the common border. According to the changed rules, the government has imposed restrictions on firms, companies from countries which share common land border after it amended the General Financial Rules 2017. An official statement on Modi government latest move said that this has been done on the grounds of defence of India, or matters directly or indirectly related thereto including national security. The Department of Expenditure has, under the said Rules, issued a detailed order on public procurement to strengthen the defence of India and national security, it said. Here what the order says: As per the order, it said, any bidder from such countries sharing a land border with India will be eligible to bid in any procurement whether of goods, services (including consultancy services and non-consultancy services) or works (...

New top story from Time: What We Have In Common With Humans Of 23,000 Years Ago

https://ift.tt/3uFiyti A version of this article also appeared in the It’s Not Just You newsletter. Sign up to get a new edition from Susanna every Saturday. Recently, researchers reported that they’d found the oldest human footprints in North America. These fossilized tracks were made more than 21,000 years ago in what is now the White Sands National Park in New Mexico. It’s hard to comprehend that span of years and how many generations of humanity have come and gone since then. These were the slighted impressions on the earth—trace markings made by bare human feet pressing into the pliant mud of ancient lake. Yet they survived the Ice Age and everything since to represent people who left hardly any indications that they existed. [time-brightcove not-tgx=”true”] I think about the mountain of documentation we each have of our lives in comparison to those ancient footprints. We’re sure we’ll leave acres of personal history when we go—thousands of photos on dozens of ...

Enhancing Safety on Franklin Street

Enhancing Safety on Franklin Street By Mark Dreger We're excited to share an update on the Franklin Street Quick-Build Project, an effort to enhance traffic safety on Franklin Street between Broadway and Lombard Streets. This roadway stretch was the site of 38 collisions between 2017 and 2021, including the tragic loss of a Sherman Elementary School paraeducator in November 2021. Our data-driven approach focuses on several key safety improvements, and we are ready to share the evaluation results and the next steps to bring further safety changes to Franklin Street. The project includes the implementation of a suite of safety measures focused on the intersections where neighborhood stakeholders expressed most concerns during the outreach process. Painted safety zones (PSZs) have been installed to increase pedestrian visibility at crosswalks by keeping the corners of intersections clear. Slow-turn wedges have been added to encourage drivers to turn at safer speeds...

No Quarantine for Domestic Travellers without Covid-19 Symptoms Arriving in Telangana

Those found symptomatic will be isolated and taken to the nearest health facility. Those having moderate or severe symptoms will be admitted to dedicated Covid-19 health facilities. from Top India News- News18.com https://ift.tt/3c0xMyj

New top story from Time: Bomb Targeting Mosque in Kabul Kills a ‘Number of Civilians’

https://ift.tt/3Fg5SxS KABUL, Afghanistan — A bomb exploded in the entrance of a mosque in the Afghan capital on Sunday leaving a “number of civilians dead,” a Taliban spokesman said. The bomb targeted the sprawling Eidgah Mosque in Kabul, where a memorial service was being held for the mother of Taliban spokesman Zabihullah Mujahid, who later tweeted the attack had claimed civilian lives. Taliban fighters were not been harmed in the attack, Taliban spokesman Bilal Karimi told the Associated Press. Those killed in the attack were civilians outside the mosque gate. He did not provide a figure for the number killed and said an investigation was ongoing. [time-brightcove not-tgx=”true”] Emergency NGO, an Italian-funded hospital in Kabul, tweeted it had received four people wounded in the blast. The area around the mosque was cordoned off by the Taliban, who maintained a heavy security presence. No one immediately claimed responsibility for the attack. However, since the Tal...

SFMTA Recently Approved Budget Serves San Francisco

SFMTA Recently Approved Budget Serves San Francisco By Stephen Chun Delivering on Your Service Priorities The Fiscal Year (FY) 2023 & 2024 SFMTA Budget was passed by the SFMTA Board of Directors last week. It will be submitted to the Mayor’s Office by May 1, and the mayor will then send the budget to the Board of Supervisors on June 1. This budget cycle, we approached outreach as a city-wide listening session. Rather than presenting a pre-set budget to our stakeholders, customers and the wider community for feedback, we focused on soliciting feedback and then crafted our budget to address the top community priorities. Community Survey Highlights Surveys were offered in English, Chinese, Spanish and Filipino both online and in print. They included an open-ended question to ensure San Franciscans had a real opportunity to provide specific feedback about service priorities. 1,295 responses from online and paper surveys in four languages...

FOX NEWS: California couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell.

California couple gets married at 'most beautiful' Taco Bell: 'It was the best of both worlds' Analicia Garcia, 24, and Kyle Howser, 25, from Sacramento, California, got married on Tuesday, Oct. 26 and had their reception at the famous Pacifica, California, Taco Bell. via FOX NEWS https://ift.tt/3BKWsrb

My precise view

Search This Blog