2022 Muni Rider Survey

2022 Muni Rider Survey
By Jeanne Brophy

Image of a busy intersection corner possibly during commute showing multiple cars and buses, pedestrians and a trolley

Almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work.

The results of the 2022 Muni Rider Survey indicate that our continuing efforts to deliver fast, reliable and frequent service are benefiting riders and they appreciate it. Over half of respondents, 66%, rate Muni service as “good” or “excellent” – a 9% increase from 2021 and the strongest increase since 2018.

Since 2021, riders’ ratings of individual attributes of Muni have generally increased or stayed the same: The greatest increases were:

Trips take a reasonable amount of time (65% in 2022 vs. 57% in 2021)
Frequency of service (51% in 2022 vs. 45% in 2021)
Reliability/On-time performance (47% in 2022 vs. 42% in 2021).

We expect that some of these improvements have to do with the fact that since the last survey in 2021, we restored the Muni network so that almost 100% of San Franciscans have access to Muni service within two or three blocks of their home or work. Between July 2021 and June 2022 alone, we restored 20 Muni lines and extended 8 others.

Our ongoing investments in reliability improvements such as transit lanes, bus bulbs and smart traffic signals have also paid off. During the pandemic, we implemented over 21 miles of new transit lanes, bringing our transit lane network to more than 70 miles! With this expansion, Muni is quicker and more reliable than is has been in decades. For example: 

14/14R Mission downtown travel times are up to 31% quicker 
38 Geary travel times are up to 20% quicker

49 Van Ness/Mission travel times are up to 35% quicker, and with the completion of the Van Ness BRT, ridership was up 13% and continues to see growth
The Temporary Emergency Transit Lane program improved reliability on lines serving 40% of all Muni riders.

We also reduced major delays on the Muni Metro by 81% since the Metro reopened in May 2021 through a new subway maintenance initiative called Fix It! Week.

Improvements to the customer experience can be seen through the ongoing implementation of our new Next Generation Customer Information System. The new system-wide Liquid Crystal Display (LCD) signs displaying real-time information at all transit shelters offer:

Americans with Disabilities Act (ADA) compliant text-to-speech capability 
Larger and clearer text 
Ability to offer enhanced multilingual and accessible content to promote inclusivity 
Increased real-time communication for arrival predictions and occupancy levels

Low-income riders continue to rate Muni service higher than prior to the pandemic indicating our data-driven equity delivery continues to be aligned with public needs:

Riders in the < $25,000 income category rate Muni service as “excellent/good:” 73% up 10% vs. 2021.
Riders in the $25,000-$50,000 income category rate Muni service as “excellent/good:” 80% up 6% vs. 2021.

In 2022, nearly two-thirds (64%) of riders said they rode Muni at least once a week. This has increased since 2021 when just over half (52%) said they rode once a week but remains lower than 2019 when nearly three-quarters (72%) of riders rode at least once a week.

81% rate Muni’s accessibility for people with disabilities as “excellent” or “good” – an increase of 2% from 2021 – which continues to be Muni’s best rated attribute by respondents.

Nearly three-quarters (73%) of riders rated transit operator helpfulness as “excellent” or “good” – up 3% since the last survey; our front-line operators continue to be our most valuable employees for their ongoing service delivery.

How We Gather Results
The 2022 survey project used a hybrid approach, blending both telephone interviews and online surveys to collect feedback from adult San Francisco residents. A total of 533 interviews were conducted during the period of August 4 to October 23, 2022. This survey was established to track the level of satisfaction that Muni riders have with our service. This tool allows us to track our progress and measure the impacts of changes that have been implemented to improve service. 

For more information, please visit: 2022 Muni Customer Satisfaction Survey Supporting Documentation or 2022 Muni Customer Satisfaction Survey Supporting Documentation - Accessible Materials.

Published February 06, 2023 at 10:39PM
https://ift.tt/le8QHY3

Comments

New top story from Time: U.S. Donates 500,000 COVID-19 Vaccine Doses to Moldova

https://ift.tt/3xs4Uud BUCHAREST — Moldova is set to receive half a million doses of Johnson & Johnson vaccine from the United States to help the small nation combat the coronavirus pandemic. The first 150,000 doses of J&J are to arrive in Moldova — a country of 3.5 million, Europe’s poorest sandwiched between Romania and Ukraine — on July 12, the U.S. Embassy officials in Moldova said.. Moldovan President Maia Sandu thanked the U.S. for the vaccines and said that they will “help save lives, preserve the health of our citizens and reduce the force of the pandemic.” [time-brightcove not-tgx=”true”] “Now, we must mobilize ourselves and, in solidarity, get vaccinated,” Sandu, a former World Bank official, wrote online. The announcement came days ahead of an early) parliamentary election in Moldova that pits pro-Western reformists against a Russia-friendly bloc of Socialists and Communists, with recent polls giving a lead to the former. “This donation could not come...

New top story from Time: 70 Years Ago, the World Made a Pact to Protect Refugees. Too Many of Our Leaders Are Failing to Uphold That Promise

https://ift.tt/3BDBSKB How the world treats refugees is a litmus test of our common humanity. I say that as a refugee myself, having experienced the trauma and wrenching displacement of fleeing my home during the Korean War, when I was a child. The human suffering that I witnessed as I fled my burning village with my parents has stayed with me throughout my life. It’s something that our leaders acknowledged 70 years ago this month, when the 1951 UN Refugee Convention was signed — a landmark treaty that has formed the backbone of international protection for people fleeing persecution in their own country, and should remain the lodestar guiding all national and international policies. [time-brightcove not-tgx=”true”] The treaty is just as essential today as it was seven decades ago. The UNHCR’s latest Global Trends report found that a record 82 million people were forcibly displaced from their homes in 2020, including 26 million refugees who have fled their own country. Th...

Pfizer seeks emergency use authorisation for its COVID-19 vaccine in India https://ift.tt/36IwecF

After securing a clearance by its parent company in the United Kingdom and Bahrain, Pfizer India has become the first pharmaceutical firm to seek from the Drugs Controller General of India (DCGI) an emergency use authorisation for its COVID-19 vaccine in India. The firm, in its application submitted to the drug regulator, has sought permission to import the vaccine for sale and distribution in the country, besides waiver of clinical trials on Indian population in accordance with the special provisions under the New Drugs and Clinical Trials Rules, 2019, official sources said.

FOX NEWS: Misleading rainbow Christmas tree ads disappoint customer expectations Don’t believe everything you see on the internet.

Misleading rainbow Christmas tree ads disappoint customer expectations Don’t believe everything you see on the internet. via FOX NEWS https://ift.tt/372P3HX

Infosys shares at record high after winning billion dollar deal from Daimler AG https://ift.tt/3hUX6tm

Shares of Infosys gained over 2 per cent in early trade on Wednesday after the company said it has formed a long-term partnership with Daimler AG for a technology-driven IT infrastructure transformation. The stock jumped 2.31 per cent to its record high of Rs 1,249 on the BSE.

New top story from Time: Actor Farhan Akhtar Pays Tribute to Legendary Sprinter Milkha Singh, India’s ‘Flying Sikh’

https://ift.tt/3gTcTuw I played Milkha Singh—the Indian sporting legend who died on June 18 of COVID-19 complications at age 91—in the 2013 biopic Bhaag Milkha Bhaag. ( The title translates to Run Milkha Run. ) Singh was a child of partition, and who came from poverty, but he had a lot of faith in himself and the belief that if you work hard, you will be remembered. That, to me, is his legacy. Back in my school days, I remember how my physical education teacher would often point to Singh as an example when we would slack off on our training. Many of us were told that growing up: if you want to be successful in sports, you have to train like this guy. [time-brightcove not-tgx=”true”] And the first time we met was at a running track in Mumbai where I was training for the film. Singh had spent time serving in the army before his athletic career; I expected him to be concise and terse in his demeanor. But he quickly put me at ease. He arrived dressed in a tracksuit, and tol...

New top story from Time: 2020 Saw an Unprecedented Surge in White Supremacist Propaganda

https://ift.tt/3bUCr8b Not even a once-in-a-century pandemic could prevent white supremacist groups from deluging American cities with extremist propaganda in 2020. Banners were hung from freeway overpasses. Stickers were slapped onto street signs. Fliers were dropped onto the windshields of parked cars. An Anti-Defamation League (ADL) study published Wednesday recorded 5,125 incidents of white supremacist physical propaganda last year, marking the highest level of cases reported since the non-profit began tracking such data five years ago. The findings average to about 14 incidents per day—and are nearly double the 2,724 cases reported in 2019. The data highlights the stunning growth of new splinter movements that did not exist when President Donald Trump took office. At least 30 white supremacist groups disseminated propaganda in the U.S. in 2020, but three of them —Patriot Front, New Jersey European Heritage Association and Nationalist Social Club—were responsible for 9...

New top story from Time: These Are All the Gymnastics Moves Named After Simone Biles

https://ift.tt/2UK2F7C At this point, Simone Biles is re-writing the book on gymnastics. With four skills named after her—on floor, beam and vault—her name will already live on in the sport’s history . The International Gymnastics Federation only names skills after gymnasts if they perform them at a major international competition, including the Olympics. And for Biles, the four skills she has named after her represent a natural progression of her natural gymnastic abilities. Most came about after her either she or her coaches thought she could add one more twist, or one more flip and give herself a little more of a challenge. [time-brightcove not-tgx=”true”] At the Tokyo Olympics, Biles could have a fifth skill named after her in the Code of Points—a dangerous Yurchenko double pike vault that besides Biles, only male gymnasts have performed in competition. At podium training in Tokyo on July 22, Biles trained the vault, although it’s not clear when, or if, she will actua...

FOX NEWS: Manager of Ohio theme park where a 14-year-old drowned issues open letter to community Ryan Perry, manager of Land of Illusion Adventure Park in Middletown Ohio, wrote about the park’s response to the tragic drowning of 14-year-old Mykiara Jones on July 20th.

Manager of Ohio theme park where a 14-year-old drowned issues open letter to community Ryan Perry, manager of Land of Illusion Adventure Park in Middletown Ohio, wrote about the park’s response to the tragic drowning of 14-year-old Mykiara Jones on July 20th. via FOX NEWS https://ift.tt/3i3CpO1

Muni Art 2023

Muni Art 2023 By Sophia Scherr “ The Botanical Gardens” by Alice Wu, 2023 Muni Artist, 10th grade We’re partnering with San Francisco Beautiful for the eighth year of Muni Art! The 2023 theme is “Sights of San Francisco” and for the first time, the project collaborated with both, San Francisco Unified School District for the artist competition and 826 Valencia for the poetry competition. Established in 2002, 826 Valencia is a nonprofit organization dedicated to supporting students who live in under-resourced communities in San Francisco with their writing skills. The student poets are enrolled in free programming at 826 Valencia's Mission Center.  The 2023 Muni artists are: Alice Wu 10th Grade Annie Aguilar 11th Grade Isabel Lombardi-Coronel 11th Grade Natalie Diener 12th Grade Vilma Ramirez 11th Grade The five local poets and poems are: Abner Valencia, “What You Get at Bernal Heights” Age 16 Jake Dominguez...

My precise view

Search This Blog